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Shavlik Crashing ESXi server when scanning.
Hey All, We are currently running (3) ESXi 5.1.0We have a VM running the shavlik protect. Whenever we scan the 3rd server (Just so happens that that server hosts the VM with shavlik on it) it will...
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Troubleshooting Shavlik Protect patch scan error messages
Purpose Many of the common Shavlik Protect scan errors can be corrected by changes to configuration or environment. This article lists the most common scan error messages and provides some guidance on...
View ArticleCustom Action - How to perform a custom action complete tutorial
Purpose This document outlines how to scan for the Null Patch, then use custom actions to stop a Windows Service with a batch file, and install a 3rd party program. Scanning for null patch Custom...
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Performing Agent Diagnosis
TemplatePurpose This document outlines utilizing an included utility to troubleshoot common Agent issues. Description Running STAgentManagementRun Command Prompt as Administrator and change...
View ArticlePatches Released After April 2014 Are Not Being Detected As Missing On 2012...
Symptoms Patches released after April 2014 are not being detected as missing on 2012 R2 server or Windows 8.1 operating systems. Cause KB2919355 CU1 is not installed on the system so no updates can be...
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Gathering a DPD Trace
PurposeThis document outlines how to run a DPDTrace. This may be necessary when troubleshooting detection issues. Steps DPD stands for Dynamic Product Detection. It’s the method our scan engine uses...
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Scan Error: 802 - Unable To Open Virtual Disk (4000)
Symptoms When attempting to scan a Hosted Virtual Machine or virtual machine Template, You get the error "802: Unable to open Virtual Disk (4000). Cause The status code (4000) translates to 4000 –...
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Agent - Clear Retry Count
TemplateSymptoms Agents are unable to patch the machine. A similar message to the one below is seen within the STPatch.log file located within: Example:Added disable date for {MSWU-516]...
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Scheduled Deployment Fails To Run - AcquireCreds failed: 0x8009030d
TemplateDescription The scheduler does not successfully launch the deployment batch file and the following error is seen within the Scheduler.log file in the C:\Windows\ProPatches\Scheduler folder....
View ArticleScripted Agent Install May Fail During Registration Due To NetBIOS Resolution...
Overview You are attempting to install an agent using theManual Installation Scriptand the agent fails to register with the Protect Console. You identify the issue through the following errors:These...
View ArticleVideo- How to create a patch group and scan template
PurposeThe purpose of this document is how to create a patch group to and to exclude those patches from your scans. This is sometimes neccesarry when scanning for patches but you do not want specific...
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Shavlik upgrade fails with could not access network location
I want to upgrade from 9.0.0 to 9.0.1304 but when I run the installer I get an error "Could not access network location \\oldserver\shavlik (this was the download location for all the patches I updated...
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Help > About Shows Red X On Data Versions Although Scheduled Download Is Set...
Symptoms For this issue, all items listed under symptoms are used to determine the problem. If you see the red X for any Data versions, but don't see all listed behavior mentioned here, you might be...
View ArticleInstall - Uninstall Failures - How To Clean Up Broken Installs Of Shavlik...
SymptomsYou may see a pop-up error: Protect Setup:Error 1603: A fatal error occurred during installationError 1605: This action is only valid for products that are currently installed.Error 1612: The...
View ArticleReport Only Access
Hi All, I've got a request from our security team to be able to just do reporting from Shavlik, but not be able to deploy patches or change anything. Is there a way to set this up? Tkx
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Patches That Always Ahow Missing In Results - Install/Uninstall Loops
Symptoms Detected patch continues to show as missing after successfully deploying.Patch that shows missing ends with 'U' every other deployment. Cause Certain patches exist as an installer and an...
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Wake-on-Lan Magic Packet Test
TemplatePurpose This document outlines how to test that Magic Packets are successfully being sent to a target machine during a Wake-on-Lan request.In the event Protect indicates the...
View ArticleCan I start the patching process without the graphical interface?
Hi,I am trying to script a post installation process, which includes running our monthly patch feature in Shavlik Protect Agent 9.1.Can I run this in a BAT-file? Thanks in advance.
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How can I push XP patches?
My company has a support contract from Microsoft so we are able to download XP patches - but I don't know how to push them to our machines. Can I just create a custom patch? If it's possible to deploy...
View ArticleSupport for MS Forefront Protect 2012
I note in the list of available patches Microsoft Forefront Endpoint Protection 2010 is listed but not 2012. The updates just come down via Windows update, so I guess should be supported? I'm after...
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