Symptoms

When attempting to scan a Hosted Virtual Machine or virtual machine Template, You get the error "802: Unable to open Virtual Disk (4000).

Cause

The status code (4000) translates to 4000 – VIX_E_VM_NOT_FOUND and as a result Protect is unable to reach the Hosted Virtual Machine or Virtual Machine Template.

Resolution

The most common cause for the status code (4000) is due to a special character within the datastore path. These special characters may be one of the following:

%, &, *, $, #, @, !, \, /, :, *, ?, ", <, >, |, ;, '

Please remove any of these characters from the datastore path.

Additional Information

For additional information concerning the scan Error 802: "Unable to open Virtual Disk" please visit the link below:

http://community.shavlik.com/docs/DOC-23104

Affected Product(s)

Shavlik Protect 9.x