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DPDTrace Logging Tool Used For Patch Detection Issues
PurposeThis document outlines how to run a DPDTrace. This may be necessary when troubleshooting detection issues. Steps DPD stands for Dynamic Product Detection. It’s the method our scan engine uses...
View ArticleHow To Know When XML Updates (patch definitions) Are Released And How To...
Purpose This document will provide information about how to obtain information about Shavlik's XML updates (patch definitions). Description Generally the Shavlik content team will provide patch...
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How To Submit A Feature Request
TemplatePurposeOur Development team is always excited to hear what new ideas you have for our product! Each and every idea is reviewed and given serious thought on if and how your idea could be...
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Protect Detects A Patch That Should Not Be Detected As Missing
TemplateSymptomsProtect is detecting a Patch that should not be detected as missing. ResolutionBefore performing the following, please update to the latest XML data by going to Help >...
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Getting the latest Flash 16.0.0.287
Setting up a custom deploy for just for this version but I am not seeing the latest version in the patch template. How do I get that imported into Shavlik?
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How To Uninstall A Program Using Custom Actions
Purpose This document outlines how to use Custom Actions to uninstall applications from a target machine. Note: Uninstalling programs is done at users own risk. The following method utilizes the built...
View ArticleReport Viewers Guide
Purpose This document describes how to use database views within SQL Server database queries to generate custom reports for Shavlik Protect. When you install Shavlik Protect it creates a number of...
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Performing patching from an automated build
We have an Automated server build process and I have been manually adding patches to the build each month. We use Shavlik and I was wondering if there is a way and what it might be, to initiate a scan...
View ArticlePatching question
Curious as to how this works. When I run a scan it will show you things that need to be updated. For example Java and Adobe (latest being 16 for adobe and 8 for java) but instead of taking it up to the...
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Scanning using lots of Bandwidth
I've recently started adding new remote domains to our shavlik console. Each remote domain gets it's own machine group. Intially I just added the domain to the machine group and deployed the agent and...
View ArticleAgents Cannot Take Snapshots
Issue Agents fails to take snapshots during the patch deployments process. Cause Shavlik Protect agents are unable to take snapshots. In order to take snapshots, the machine must be scanned as a...
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Configuring Shavlik Protect To work Over an Authenticated Proxy
Purpose Shavlik Protect, by default, obtains essential data files- definitions, patch files, etc. over an internet connection from an online source. In some environments an authenticated proxy...
View ArticleAgentless Patch Scanning Prerequisites
PurposeThis article provides agent-less patch scanning prerequisites for Shavlik Protect. DescriptionScanning PrerequisitesThe following criteria must be met to ensure a successful patch scan:You must...
View ArticleAdobe Illustrator CS6 16.0.5 (APSB14-11) Is Not Supported In Protect
Purpose This document provides information about the status of support for Adobe Illustrator 16.0.5 in Shavlik Protect. Description Adobe Illustrator 16.0.5 cannot be supported in Shavlik Protect. The...
View ArticleVipre creating thousands of SBS_STDRL temp files
This is happening on all of our systems that run the Shavlik Agent. Read more here: Vipre creating thousands of SBS_STDRL temp files :: KW Support & Consulting LLC
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Console License Activation Error, "No activations available"
Symptoms When attempting to activate a new Shavlik Protect console, or reactivate an existing one, an error message appears in the bottom left hand corner of the Shavlik Protect Activation window, " No...
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Take vmware server offline, scan and patch , then online in secure enviroment
Case:very secure environment. (no internet connection, PCI etc)My plan was to take servers offline, scan and deploy, then take it online again.For full automatic process I guess I need scripting taking...
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How To Set Up Automatic Removal (Cleanup) of Patch Installer Files After...
Purpose This document shows how to enable the "Remove Temp files" feature to set up automatic removal (cleanup) of patch installer files after deployment with Shavlik Protect. Description If you want...
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How to Manually Synchronize Distribution Servers
TemplatePurpose This document covers how to manually synchronize a Distribution Server. This process is useful in the event you wish to initiate a synchronizationwithout waiting for previously...
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How to Identify the scan template and other scan information for a specific...
Purpose This document is meant to help administrators identify information about scheduled patch scans in Shavlik. In Shavlik Protect, jobs that have been scheduled or are recurring can be found in the...
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