Issue
Agents fails to take snapshots during the patch deployments process.
Cause
Shavlik Protect agents are unable to take snapshots. In order to take snapshots, the machine must be scanned as a Hosted Virtual Machine which cannot be done through agents.
Resolution
You will need to add the VM as a Hosted Virtual Machine in to a Machine Group and then scan and deploy from the Console.
Addition Information
Virtual Machine Template Patching Requirements & Informational Document
Affected Product
Protect all versions