Purpose

Shavlik Protect, by default, obtains essential data files- definitions, patch files, etc. over an internet connection from an online source. In some environments an authenticated proxy configuration may require users to use a username and password to obtain access to the internet. This document describes how to configure Shavlik Protect to work properly over an authenticated proxy.

Description

Shavlik Protect Proxy Options

To access the menu in Protect where the Proxy Settings can be defined, go to Tools > Options > Proxy.

The Proxy Options menu allows you to modify the proxy settings used by Shavlik Protect when accessing the Internet using your Web browser. In general, Shavlik Protect checks the proxy settings in Internet Explorer and conducts an Internet connectivity test to determine whether or not proxy server settings are necessary. If Shavlik Protect is unable to access the Internet using these settings, or if you are required to enter a user name and password each time you launch your browser and browse the Internet, you will need to configure the proxy options in this menu.

Determining Whether Proxy Settings are Needed

The Do I need proxy info button is provided as a means of testing whether your system requires proxy configuration. To see if Shavlik Protect can use your current Internet Explorer proxy settings to access the Internet and perform other operations, click this button. If the test is successful then nothing further is required. If the test fails it typically means you utilize authorization and you need to modify your proxy settings by specifying console and service credentials.

Enabling Authenticated Proxy in Protect/Specifying Credentials

To enable the proxy settings simply click the Use Proxy check box. If enabled, indicates that you will supply proxy credentials and allows you to specify user name and password information. If you clear the check box after specifying credentials, the credentials will be saved but not used.

There is a place to enter both proxy credentials for the console to use as well as the services associated with Shavlik.

In the console credentials drop down box select the credential (the user name and password pair) you use when accessing the Internet with your Web browser. It may be necessary to specify a domain as part of your user name (for example: mydomain\my.name). There may be multiple credentials available here for selection, one for each of your Shavlik Protect administrators.

For the service credentials, select the credential (the user name and password pair) used by the program service when accessing the Internet. The same service credential can be used by different administrators.

Note: Only shared credentials are contained in this list. If the credential you are looking for is not listed it probably means it is not defined as a shared credential. See Defining Credentials for information on how to share a credential.

To test that the console can connect over the proxy after specifying these credentials, simply click the Test button to the right of the console credentials.

Additional Information

Shavlik Protect firewall and proxy exceptions URL list

Shavlik Protect Inbound and Outbound Port Requirements Explanations

Affected Product(s)

Shavlik Protect 9.x