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Database Backup Failed in Protect with "Generic data access layer exception."
Symptoms Backups setup in the Database Maintenance feature of Protect are not completing. In the Shavlik event history (View > Event history), users will see the following error message: "Generic...
View ArticleIP Addresses For Shavlik XML servers (xml.shavlik.com)
Purpose This document provides the list of IP addresses for xml.shavlik.com. DescriptionIn case you need to make an exception for the specific addresses to Shavlik XML servers for updating your data...
View ArticleScanning A Remote Machine Using Protect Fails With Error 105:...
Symptoms Running a patch scan in Protect fails with Error 105.This message may also display:MS_UNABLE_TO_GET_SYSTEM_DATA CausePossible causes: Permissions issue with access denied message.An...
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Gathering a DPD Trace
PurposeThis document outlines how to run a DPDTrace. This may be necessary when troubleshooting detection issues. Steps DPD stands for Dynamic Product Detection. It’s the method our scan engine uses...
View ArticleHow To: Manually updating patch data files for Shavlik Protect
PurposeWhen running the Shavlik Protect in a secure environment without Internet access, it is necessary to download the latest data files on a system that has internet access and then transfer them to...
View ArticleHow To Completely Remove An Agent And All of Its Components
TemplatePurpose This article provides steps to completely remove all components of the Protect agent from a client system and then perform a clean reinstallation of the agent. Note: This article is...
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Unexpected error occurs when I scan an Asset.
Looking at the log file I see the following lines :- 2015-01-08T13:34:54.2476329Z 0001 I TaskbarNotification.cs:175|1 new scan result(s) are available.2015-01-08T13:38:34.0813855Z 0001 I...
View Article1603 error installing ShavlikProtectPatch_9.0.1304
Help ! I'm getting a 1603 error when trying to install ShavlikProtectPatch_9.0.1304 ( Patch 2 for Protect 9.0 ) on a Windows 7 PC. This instance of Protect has been working fine for months, and still...
View ArticleAre there Shavlik protect powershell cmdlets?
Hi just wondering is there a shavlik protect powershell snapin or module? So I can automate my monthly patching setup using powershell?
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Correcting Issues caused by out of date root certificates
PurposeThis will help you identify agent issues caused by out of date root certificates. Cannot install or update agent binaries in Shavlik ProtectInstalling or updating Protect agent binaries failsThe...
View ArticleProblem pushing out patches to machines from both agent and console
Hello, Looking for some help on Shavlik Protect and patching our user machines. Been trying to get this sorted for quite a while and haven't cracked it. All of our user machines have agents installed...
View ArticlePatch Day Checklist when using Agents
Purpose This document is meant to provide a checklist that will ensure successful deployment of patches when using agents with the Protect product. Description Checklist for patch day when using...
View ArticleScan and Report Only User cannot add credential to machine group
Hello All, I'm attempting to setup a Scan and Report user in my deployment using the User Roles provided. The user is able to log into the console but they are not able to set a specific credential...
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Do you guys and gals actually review patches before approving/deploying them?
We're struggling to find out how we should best handle this and how others are handling things. Right now we only apply Security Patches and Security Tools. We haven't jumped into the Non-Security...
View ArticleProtect Report for Computer's Needed Updates & Service Packs
What is the best way to generate a report on the needed updates & service packs for a specific computer or computer group?
View ArticleWhen deploying patches, some HP machines hang during reboot
We mostly have HP 4300 Pro and 6200 Pro work stations. It seems that when we push patches to some of the machines, they hang during reboot. This is both during pre-reboot or post-reboot. The machine...
View ArticleMicrosoft SharePoint Server 2013 Patching Behavior
Purpose The purpose of this document is to provide additional detail on how SharePoint Servers will be patched using Shavlik Protect. Symptoms When performing a patch scan on a Microsoft SharePoint...
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How to Schedule Patch Scans
TemplatePurposeThis document outlines how to schedule a patch scan to take place at a future date/time. Once vs. Recurring A scan can be scheduled to run a single time at a specified date/time....
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Using Telnet to test ports
TemplatePurpose To test if a connection is successful through a specific port. Note: Operating Systems Vista and newer may require enabling this feature first. How to Enable the telnet client for...
View ArticleScan Error 802: "Unable to open Virtual Disk" When Attempting To Scan Hosted...
Symptoms When attempting to scan a Hosted Virtual Machine or virtual machine Template, you received the error "802: Unable to open Virtual Disk (*****) Cause The system could not read boot.ini...
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