Purpose
This article provides steps to completely remove all components of the Protect agent from a client system and then perform a clean reinstallation of the agent.
Note: This article is only applicable to full removal of the 8.x & 9.x versions of the agent.
Caution: Do not perform these steps on your vCenter Protect console machine.
Resolution
To uninstall and then reinstall the vCenter Protect agent:
- Uninstall the VMware vCenter Protect agent/ Shavlik Protect Agent and its components from Add/Remove Programs or Programs & Features in the Windows Control Panel.
- Delete the ProgramData/App Data folders:
- Version 9.x
- Vista & Newer –C:\ProgramData\LANDesk\Shavlik Technologies
- XP/2003 –C:\Documents & Settings\All Users\Application Data\LANDesk\Shavlik Technologies
- Version 8.x
- Vista & Newer –C:\ProgramData\Shavlik Technologies
- WinXP/2003 –C:\Documents & Settings\All Users\Application Data\Shavlik Technologies
- Version 9.x
- Delete theProgram Files folders:
- Version 9.x -C:\Program Files\LANDesk\Shavlik Protect Agent
- Version 8.x- C:\Program Files\VMware\vCenter Protect Agent
Note: For 64bit machines, ensure to add(x86)to the path.
- Delete the relevant certificates.
To delete certificates:- ClickStart>Run, type mmc, and clickOK. The MMC Snap In window opens.
- ClickFile>Add/Remove Snap-In.
- Under Available Snap Ins, selectCertificates.
- ClickAdd.
- Select theComputer Accountoption and clickNext.
- Ensure that theLocal Computeroption is selected and then clickFinish.
- Close the Add or Remove Snap Ins window.
You should now see Certificates listed under Console Root. - Expand Certificates.
- Delete these certificates that are listed as being issued by ST Root Authority:
- Personal\Certificates
- Trusted Root Certification Authorities\Certificates
- Intermediate Certification Authorities\Certificates
- Close the window.
- Verify that the agent machine keys are removed.
Note: The machine keys are located at:
Windows 2008, 2008 R2, Vista, and 7 –C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys
Windows 2003, 2003 R2, and XP –C:\Documents & Settings\All Users\Application Data\ Microsoft\Crypto\RSA\MachineKeys
Notes:- You can open these files using a text editor, such as notepad, and then use CTRL+F to search for the wordsconsole andagent in each of these files.
- If any of the files have the wordconsole oragentin plain text, delete the file. Do not delete any files that do not contain these words in plain text.
NOTE: It is highly recommended to perform a backup of the registry before performing any modifications.
How to back up Windows Registry: http://windows.microsoft.com/en-US/windows-vista/Back-up-the-registry
- Open regedit and navigate to HKEY_CLASSES_ROOT\Installer\UpgradeCodes\
Delete or rename the key that contains any of the GUIDS below:
Make sure to use the corresponding GUID for the version of Protect you are attempting to uninstall.
- Protect 7.0.832.0: {C6D1AE7C-DE93-4E93-A916-C4144525C82C}
- Protect 7.0.841.0: {C6D1AE7C-DE93-4E93-A916-C4144525C82C}
- Protect 7.1.410.0: {90047C28-0B1B-4B30-8177-50729907EBF2}
- Protect 7.2.155.0: {9B7F1E45-4C47-4E25-9EAB-098923E4171C}
- Protect 7.5.2716.0: {CEA2D643-08C0-422E-9B27-B58ED9D38D07}
- Protect 7.6.1482.0: {661A3308-5BE2-4E0F-A752-BDDB247DD2DB}
- Protect 7.8.1340.0: {0A4D8D5E-7177-4A45-8A7F-0A5757403F97}
- Protect 7.8.1388.0: {0A4D8D5E-7177-4A45-8A7F-0A5757403F97}
- Protect 7.8.1392.0: {0A4D8D5E-7177-4A45-8A7F-0A5757403F97}
- Protect 8.0.3756.0: {F77AFB04-D13F-48DA-BB99-A5B31B6AAE0B}
- Protect 8.0.3965.1: {5A696B05-9F06-4B3D-83A0-69E848EFAC4A}
- Protect 9.0.1106: {FD2F9A1228457E545BD699619B461852}
- Protect 9.0.1182: {FD2F9A1228457E545BD699619B461852}
- Protect 9.1.4334: {FD2F9A1228457E545BD699619B461852}
- Protect 9.1.4472: {FD2F9A1228457E545BD699619B461852}
- Reboot the machine.
- (Optional) Install the agent either from the Protect console or using the manual installer package.
Affected Product(s)
Shavlik Protect 9.x