Clustered SQL Server Instances Do Not Appear To Update When Patching With...
Symptoms When attempting to patch clustered SQL Servers with Protect you see that updates never apply or do not appear to update SQL. Cause Currently, Protect does not natively provide a solution to...
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Gathering a DPD Trace
PurposeThis document outlines how to run a DPDTrace. This may be necessary when troubleshooting detection issues. Steps DPD stands for Dynamic Product Detection. It’s the method our scan engine uses...
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Protect Upgrade Fails With: "There is a problem with this Windows Installer...
Symptoms The Protect patch installer fails with the error "There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support...
View ArticlePerforming asset scan from Shavlik Protect fails with errors
Symptoms Cannot perform an asset scan from Shavlik ProtectPerforming an asset scan fails with Error 452In the ST.Protect.native.log file, you see this error:class STWin32::CWin32Exception at...
View ArticleHow does Shavlik Protect decide between patching a product or doing a version...
I need to be able to determine, for each Product Name in Shavilk Protect, whether the product will be patched as much as possible while keeping the major version the same, or if the product will be...
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Scanning A vCenter/ESXi Server Causes The Console To Crash
SymptomsAfter adding a vCenter server or an ESXi server into your Machine Group, you attempt a scan and it causes the console to crash. Then a pop up window displays ""Sorry, an unexpected error has...
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Custom Action Deployment not working
I've been trying to use the null patch to call a .bat file that I have used successfully in the past, but the deployment fails. I then tried to use it just to remove the scheduler, which had also been...
View ArticleShavlik Protect 9.1 Landing Page
Purpose This document is meant to be a guide of some good documents and links specific to Shavlik Protect version 9.1. This is not a comprehensive list of documents. Description General...
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Protect Uses Variables For Many Common Directory Paths - Able To Pick Up On...
Purpose This document provides information about how Protect's detection logic uses many variables to be able to scan all possible locations and should be able to pick up on changes to a system's...
View ArticleError 105: unable to get machine's system data
I am trying to scan a remote vm.The vm is hosted by ESX 4.1 and has been added to the hosts in Protect.I have supplied admin credentials.I have confirmed that server and workstation services are...
View ArticleProtect Agent is missing it's Policy After Successful Installation
SymptomsYou attempt to install an agent (manually or from the console) and it fails after the registration process, you open the Agent GUI but no policy is applied.Error found in STDispatch.log on the...
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Protect Detects A Patch That Should Not Be Detected As Missing
TemplateSymptomsProtect is detecting a Patch that should not be detected as missing. ResolutionBefore performing the following, please update to the latest XML data by going to Help >...
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Scanning Error - Status: Error Code 4 Machine Filtered in its Machine Group
TemplateSymptoms In Version 9 When performing a scan, a machine is skipped with theError Code: 4andStatus: Machine resolved multiple times; skipping this one. In version 9.1 the error will show:...
View ArticleShavlik not finding all computers on my network
When I run a patch scan on our entire network or domain, not all of our computers are being recognized.More detail: When scanning, I watch the Shavlik Protect Operations Monitor, and on Step 3 (Resolve...
View ArticleShavlik Protect Requirements Guide
Purpose This document is meant to be a guide to link you to all requirements or pre-requisite information you may need for Shavlik Protect. Description Below is a list of links to the different...
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How to ensure that Agent installs latest version?
For my machines that use the Shavlik Protect Cloud agent, when a new machine is added it does not load the latest version of the agent. The latest agent is v9.1.4334.0 (according to my console). The...
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Why Shavlik Protect Patch Scan results differ from Windows Update
TemplatePurposeAn explanation of why Shavlik Protect patch scan results may show different patches needed than when running a Windows Update. SolutionShavlik Protect uses different detection logic to...
View ArticleKB3008923 breaking IE9
Hi, has anyone else come across KB3008923 (MS14-080) breaking IE9 after...
View ArticleWhen running Protect in an environment with FIPS you receive the error: The...
SymptomsProtect is running in an environment with FIPS.The Protect Console Service crashes as soon as you open Protect.You receive the error: "The service responsible for importing scan and Agent...
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File Permission Requirements for SQL Database Backup in Shavlik Protect
Purpose This document provides an explanation of what file permissions need to be in place to successfully perform database backups through the database maintenance features of Shavlik Protect....
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