Installing Patch Q2688865 Fails: Exit Code -2147023728
Symptoms Installing Patch for Visual Basic 6 (MS12-046/Q2688865) fails. This is often seen to include the returned exit code: -2147023728. Cause This appears to be a problem with the patch itself...
View ArticleProtect Console and Agent Services Information
TemplatePurpose This document outlines the services that the Protect Console and Protect Agent's utilize. This may be necessary for adding exclusions for anti-virus, or for documenting internally....
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After Updating To 9.1 Custom Ccans Do Not Show Results
Symptoms After updating to 9.1 custom scans do not show any results CauseIn previous versions of Protect when you created a new scan template the “Criticality filter settings” defaulted to “Scan All”...
View ArticleResolving database upgrade timeout failures for Shavlik Protect
Purpose Customers with a large number of previous scan results and/or a slow or heavily loaded SQL server may experience a failure when upgrading their Protect database from one version to another....
View ArticleHow Role Based Administration Works
Purpose This document explains the capabilities of Role Based Administration in Protect. Explanation of how Role Based Administration works You can assign different roles to different users of Shavlik...
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Protect UI Crashes When Selecting View > Machines
SymptomsWhen selecting View>Machines in the Protect Console, the Protect Console crashes.An error is present in the ST.Protect.Managed log:2014-12-15T16:24:58.9102861Z 0001 C...
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Configuring consoles within an offline environment to obtain definitions &...
ScenarioThe following applies in a scenario where you may have one of the following setups:-One Protect console connected to the internet, and other Protect consoles within an offline (disconnected)...
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Test Connection For A Distribution Server Errors Out When Using Credentials...
Symptoms Distribution server synchronizations are failing to take place. AND When setting up or editing a distribution server, you click 'Test Connection', and receive the error message:Path is not...
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Attempting To Set Definition Download Source - "Specific Distribution Server"...
Symptoms Within Tools > Operation > Downloads you see that "Specific Distribution Server" is grayed out under Definition download source, and you do have distribution sever(s) configured in this...
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Migration Tool - Upgrading To 9.1 From Earlier Version Migration Tool Gives...
Symptoms When attempting to run the Shavlik Migration tool you get the following warning in your PowerShell cmdCause Protect 9.1 is already installed on your new system. The Migration Tool is built...
View ArticleCustom Action Deployment not working
I've been trying to use the null patch to call a .bat file that I have used successfully in the past, but the deployment fails. I then tried to use it just to remove the scheduler, which had also been...
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Reboot servers that don't require patches
Is there a way in Protect to make sure that ALL servers get rebooted even if they don't require any patches?
View ArticleHow to manually set language localization for the Shavlik Protect Interface
Purpose This document will show you how to manually set language localization for the Shavlik Protect interface. This workaround is only needed when the language settings in the Tools > Options >...
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How to Include or Exclude Specific Patches in Scan Results
TemplatePurpose This document outlines how to scan and show only specific patches in the results, or how to scan and not include certain patches in the results.SymptomsWhile scanning, certain patches...
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Protect Agent Shows 'Turned Off' In The Microsoft Action Center
SymptomsThe following message appears in the Microsoft Action Center on machines where the Shavlik Protect Agent has been installed. "Virus protection (Important)Shavlik Protect Agent reports that it...
View ArticleRecurring Scheduled Tasks Are Being Deleted
TemplateSymptoms Recurring Scheduled Tasks are being deleted at their specified run time. The Scheduled Tasks log tab shows a status 1326 when the deleted task was last attempted.The...
View ArticleRestore Shavlik Database From Backup Using SQL Server Management Studio
TemplatePurpose This document outlines how to restore a Shavlik Database to an SQL Instance. Resolution Shavlik Protect does not have a built in Restore from Backup utility. Use the following...
View ArticleUsing Custom Actions To Deploy MSU Files
PurposeThis document outlines how to create a custom action specifically for the launch of a MSU file Steps To make the msu install work you must have the following:The MSU needed to install.The...
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Custom Action - How to perform a custom action complete tutorial
Purpose This document outlines how to scan for the Null Patch, then use custom actions to stop a Windows Service with a batch file, and install a 3rd party program. Scanning for null patch Custom...
View ArticleHow To Completely Remove An Agent And All of Its Components
TemplatePurpose This article provides steps to completely remove all components of the Protect agent from a client system and then perform a clean reinstallation of the agent. Note: This article is...
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