Throttling Deployment copy speed to save bandwidth
With Protect, you have the ability to 'throttle' down the deployment speed through the use of the 'Copy Speed' setting in the Deployment Template. More information on Deployment Template can be found...
View ArticleScanning a remote machine using Protect fails with Error 105:...
Symptoms Running a patch scan in Protect fails with Error 105.This message may also display:MS_UNABLE_TO_GET_SYSTEM_DATA CauseThis issue occurs due to either: an access denied message at the root of...
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How to download a non-English patch
Purpose If you have the responsability to patch an heterogeneous environment made of Operating Systems and applicatiosn in different languages you will need to define the languages of the patches you...
View ArticleExplanation of how patch scanning detection works with Shavlik Protect
PurposeThe purpose of this article is to explain how patch scanning detection works in Shavlik Protect (Formerly VMware vCenter Protect). Resolution To understand the basics of how the scan engine...
View ArticleStopping the Safereboot.exe process
SymptomsDeployment has triggered an automatic reboot process that is not desired, and you wish to halt the process.ResolutionTo halt the reboot process before it completes:Open the Windows Task...
View ArticleReleasing the lock on the role-based administration account
Symptoms Cannot open the Protect application In Protect, you see the message:The administrator has not granted you access.You see this message even if you are the only administrator for the Protect...
View ArticleScanning a remote machine using Protect fails with Error 452: Unable to...
Symptoms Cannot scan a remote machine with Protect Scanning a remote machine in Protect fails with the following error: Error 452: Unable to connect to the remote machine CauseThis issue occurs if...
View ArticleScanning a remote machine with Protect fails with Error 501 - Remote registry...
Symptoms Cannot scan a remote machine with Protect. Scanning a remote machine fails with the error:Error 501 - Remote registry access denied CauseThis issue occurs if there is a network or...
View ArticleScanning a remote machine with Protect fails with Error 235: System not...
Symptoms Cannot scan a remote machine using Protect You see the error:Error 235: System not found, or NetBIOS ports may be firewalled CauseThis issue occurs if a machine with the specified IP...
View ArticleUpdating threat definitions on an offline or network disconnected machine.
Issue:Machines that are not connected to the internet can't automatically update threat definitions. Note: Machine must have an agent installed in order to complete this process. Resolution: 1....
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How to change the default Scheduler Port
The Shavlik Scheduler default port is 5120. If you need to change the port the Scheduler is listening you have the option to. This can be done by going to: Tools > Options > Scheduling *Please...
View ArticleHow to remove conflicting antivirus programs
How to remove conflicting antivirus programs Prior to installing Protect, you will need to uninstall any other antivirus programs. Provided below are instructions for removing any conflicting antivirus...
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How to Submit a Feature Request
Our Development team is always excited to hear what new ideas you have for our product! Each and every idea is reviewed and given serious thought on if and how your idea could be implemented. Here is...
View ArticleProduct Guides
Shavlik Support and Training http://www.shavlik.com/support/onlinehelp.aspx Below is a list of the available resources onlineOnline DocumentationCurrent Versions Shavlik Protect 9.0 Online Help...
View ArticleShavlik missing a patch on scans
We have come across an issue with the shavlik scan that it does not pick up an update to WSUS. This update is KB2720211 the update fixes an issue with patching Windows 7 workstations. Shavlik does not...
View ArticleIs your Protect console running on XP or 2003?
As many of you know Microsoft is officially going to EOL Windows XP in April 2014. Server 2003 will be following in 2016. On top of that there is the simple fact that these older platforms have other...
View ArticleHow does NetChk assign deployment seats? How do free up deployment seats?
How does Shavlik's NetChk discern a deployment seat? We replace (decommission and purchase new) workstations every year, but our "deployment seats used" number keeps going up, even after I've deleted...
View ArticleScheduler - not available
I am in scheduler and I am refreshing all targets. On the same few machines, I get an error that says scheduler not available.I get an option to upgrade scheduler now, but this never seems to complete...
View ArticleSuper Slow scans for select hosts.
We are experiencing extrememly slow scans of select servers/hosts in our environment. For example, two servers (both VMs) with same amount of resources, in same network location. One takes 5 minutes...
View ArticleScans running at a crawl
Hi, I have two Protect Standard servers running in two countries.Both are running 9.0.0 Build 1182 on MS Server 2003 R2 One server takes a few minutes to scan a bunch of machines, the other can take...
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