Scanning a remote machine using Protect fails with Error 105: MS_UNABLE_TO_GET_SYSTEM_DATA

Symptoms

• Running a patch scan in Protect  fails with Error 105.
• This message may also display:
  
  MS_UNABLE_TO_GET_SYSTEM_DATA

Cause

This issue occurs due to either:

• an access denied message at the root of the problem, or
• an environmental or network issue.

Resolution

This is a list of things you should check when seeing patch scan error 105 occur:

1. From the Protect console, launch Regedit and attempt to connect to the remote registry of the target machine by IP address.
   Note: Protect needs full access to the target machine's registry.
2. From the Protect console, go to the target machines c$ and browse to c:\windows\system32. Make a copy of the file ntdll.dll and view the Properties. Is anything blocking the access, or hanging the process of looking at this file? Protect may be trying to look at this file while trying to determine the machine info. The ntdll.dll file is checked first, and Protect determines the OS language.
3. The Server Service on the remote target machine is queried with an API. If this service is not running, or is not communicating in a timely fashion Protect will return a 105 error. If you restart this service you will also need to reboot the machine, but it can help to restart the Server service.
4. Disabling Antivirus or threat protection software can potentially correct Error 105. If this works you may need to make exceptions in your antivirus. Contact your antivirus vendor for steps on how to do so.
5. Use an administrator account to run patch scans.
6. Ensure firewalls are not blocking the connection.
7. Meet patch scanning requirements as described in Protect documentation. For more information on patch scanning requirements, go to Help > Contents > Agentless Patch Management Tasks> Performing Patch Scans > Scanning Prerequisites.
8. Other possible tests to determine the issue:
   • Scan by FQDN. 
   • Net use to ipc$ on the target system.
   • On the console machine, run these commands:
     
     sc \\servername query
     sc \\IPaddress query
     
     
     Note: If these commands fail, the issue may be network related.

More Information:

Scan error 105 can often be caused by some of the same environmental issues that will cause scan error 452. It may prove helpful to review this document as well: http://community.shavlik.com/docs/DOC-2218

Products

Shavlik Protect 9.x

vCenter Protect 8.x