Allowing user to defer patch (agent based)
We have patching set to be done every tuesday night at 10pm. Occasionally users wuch as our 3d artists complain that a render they were doing overnight was interrupted beause of a patch reboot. We are...
View ArticleHow to Shrink a Database
Purpose: This document will outline the process of shinking the Shavlik Protect database. Note: In order to shrink Shavlik Protect or WMware vCenter Protect database, please ensure SQL Server...
View ArticleChange patch download location - Protect 9
Hello, I need to change the patch download location for Protect 9, but when I go to Tools / Options, the patch download option isn't there. I have Patch languages and other options but no option to...
View ArticleHow long do you wait...
How long do you wait to patch servers after patch Tuesday? Do you schedule patching ASAP or wait a prescribed period of time to see if any problems surface within the patching community before...
View ArticleHow to Backup a Database
Purpose:This document will outline the process of backing up your Shavlik Protect database. Resolution: In order to manually backup a Shavlik Protect or WMware vCenter Protect database, please ensure...
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Manually Installed Agent Registers Successfully, Does Not Assign Policy
SymptomsWhen manually installing an agent using the STPlatformUpdater.exe, the registration might state it is successful, but then fail to check in and no Policy has been assigned. Associated...
View ArticleDepoly Service Pack via scheduled task?
I have agents setup with regular patches and services packs, but see no way to separate these from the normal templates?If I schedule a task will it patch both general patches and service packs? If...
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Launching Protect Error - A network-related or instance-specific error...
SymptomsLaunching protect gives an error indicating it cannot reach the SQL Database/Instance.[Window Title]Shavlik Protect [Main Instruction]The database connection could not be made. This may be...
View ArticleTroubleshooting Shavlik Protect patch scan error messages
PurposeMany of the common Shavlik Protect scan errors can be corrected by changes to configuration or environment. This article lists the most common scan error messages and provides some guidance on...
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Upgrade to v9.x fails with error "Protect bootstrapper has stopped working"
Issue The upgrade from Shavlik Protect v8.x to v9.x failed with the error "Protect Bootstrapper has stopped working" and the program closed. Resolution Start the Windows service Background...
View ArticleShavlik Deployment Server
I want to setup some Shavlik deployment servers around the sites we have so rather than when scanning and deploying it does it each machine instead it takes the updates from a pre-defined server...
View ArticleWhat's New in v9.0?
I have searched but can't find this information. Documentation refers to http://www.shavlik.com/support/protect-history.aspx, but this link is not valid. Can someone point me to a resource that...
View ArticleProtect Console Service Crashes Frequently
SymptomsShavlik Protect Console Service crashes frequently and/or will not stay started.Potential CausesAn accumulation of files in the 'BadFiles' directory or the 'NonRoutable' directory can cause...
View ArticleNot detecting Project 2010 SP2 as missing
Hello, I have a workstation that has Office 2010 installed with SP2 applied. Now, I install Project 2010 standard with SP1 from disk. I scan with Protect and it doesn't show ANY missing patches or...
View ArticleManually downloading patch data files for Shavlik Protect and vCenter Protect...
PurposeWhen running the Shavlik Protect or VMware vCenter Protect console in a secure environment without Internet access, it is necessary to download the latest data files on a system that has...
View ArticleUnderstanding patch supersedence in Shavlik Protect 9.x patch scans
PurposeThis article provides information on patch supersedence that affects patch scans using Shavlik Protect 9.x. Note: Shavlik Protect is formerly VMware vCenter Protect ResolutionShavlik Protect...
View ArticleHow to enable client/target side verbose logging for troubleshooting...
How to enable Client (Target) Side Logging: These logs are automatically generated on the client (target) system during an agentless patch deployment under the folder C:\Windows\Propatches and its...
View ArticleGathering Console, Client Side (agentless), and Agent logs for Protect
Here are some basic instructions on how to gather console, client (target) side logs, and agent logs for Protect 8.x and 9.x. These should work for most console and agent type issues. Protect 9.X...
View ArticlePatch scan discrepancy in scan results
I'm not sure how to classify this question, but I scanned a Win2008 server using the agent scan. It found no patches.Then I ran a Windows update on the server, it found 9 patches, which I patched and...
View ArticlePatch Definitions not updating?
Anyone else noticing that patch updates are not downloading properly? Every time an xml file is ready, My consoel is set to download them every 1 hour, Yet the next day the newest xml file will not be...
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