Console Timing out?
Does anyone else notice if you leave your console up for a long period of time like 3 days, that it eventually times out and you have to close your console, restart the console service before you can...
View ArticleClik here to view.
Patch Install/Uninstall Loops
SymptomsDetected patch continues to show as missing after successfully deploying.Patch that shows missing ends with 'U' every other deployment. CauseCertain patches exist as an installer and an...
View ArticlePatching Exchange
Has anybody had any issues when applying certain patches to Exchange servers? We are experieince a problem where a patch starts to install, sets all Exchange services to disabled, plus some other...
View ArticlePatch installed - Shavlik shows it as missing
Hey guys I have a problem with the displaying of missing patches. Several of the Windows 7 clients are displaying for example the IE10 package as missing, but IE10 is installed on those PCs.I've also...
View ArticleClik here to view.
Property Owner Is Not Available For Database
Symptoms: This article will assist in the event that you are unable to access the properties while attempting the database shrink process on your ShavlikScans or Protect database and receive the...
View ArticleAdding individual hosted virtual machines
I think I understand this process, but it is so insanely tedious and awful that I'm hoping that I'm missing something...I manage a very large VMWare enviornment with multple clusters and numerous...
View ArticleDoesn't prompt to upgrade to Flash 11
With Adobe Flash 10.3.183.90 installed, it doesn't offer Flash 11 as a major upgrade. Is this by design? If yes, does this apply to every software or only some of them? (for example, major upgrade to...
View ArticleProtect Console Operating System
What operating system is your Protect console installed on?
View ArticleError installing .NET Framework 4 Client (x64) patches
Hi I've installed the Agent on all my computers and it scans and deploy new patches every day. This works all fine, but on some clients there's 15 patches left that will not be installed. See...
View ArticleNew Windows Server 2012
I'm setting up a new Windows Server 2012 VM to use as a template, however when running a scan I get an error 201. I verified the remote registry service was running and disabled the firewall. I can...
View ArticleI'm getting frustrated....
After upgrading to v. 9.0.0 build 1182 I have had nothing but problems. My agents seems to be not functionalCan't send a task from Console My scanning results looks like nothing is getting thru Help...
View ArticleClik here to view.
Error exporting to csv and xml
Anyone have a workaround for the BUG regarding IP-address field not showing exporting report to .csv and .xml?Support will not deliver a fix until end of 2013 or beginning of 2014.
View ArticleProtect SQL Account Configuration for least privilege requirements
Protect SQL Account Configuration for least privilege requirements Solution:When customers ask for how to configure SQL accounts for least privileged access to the DB you can give the following...
View ArticleShavlik Remote Scheduler Service must run Interactively
Shavlik Remote Scheduler Service is marked as an interactive service. Customers may see this issue in the event log on newer Operating Systems. Error in System Log: The Shavlik Remote Scheduler...
View ArticleSteps to perform full uninstall of the Shavlik Protect Agent
Purpose This article provides steps to completely remove all components of the Protect agent from a client system and then perform a clean reinstallation of the agent. Note: This article is only...
View ArticleTroubleshooting Shavlik Protect patch scan error messages
PurposeMany of the common Shavlik Protect scan errors can be corrected by changes to configuration or environment. This article lists the most common scan error messages and provides some guidance on...
View ArticleGathering Console, Client Side (agentless), and Agent logs for Protect
Here are some basic instructions on how to gather console, client (target) side logs, and agent logs for Protect 8.x and 9.x. These should work for most console and agent type issues. Protect 9.X...
View ArticleProtect Console Service Crashes Frequently
SymptomsShavlik Protect Console Service crashes frequently and/or will not stay started.Potential CausesAn accumulation of files in the 'BadFiles' directory or the 'NonRoutable' directory can cause...
View ArticleClik here to view.
How to Setup Automatic Removal of VMware Snapshots in Protect
Shavlik Protect has the ability to take VMware snapshots. You can set this in a Custom Deployment Template, Under the tab Hosted VM/Templates. You also have the ability to delete old snapshots....
View ArticleWeak 1024-bit RSA Encryption
SymptomsAn external audit indicates VMware vCenter Protect is using weak RSA Encryption (1024 bit). CauseVarious organizations require a higher level of RSA Encryption on certificates for compliance....
View Article