MS13-060 Patch is Corrupt
Can't install WindowsXP-KB2850869-x86.exe on Windows XP Professional SP3. In trying a manual install, returns error "Extraction Failed. File is corrupt".
View ArticleMS re-release ms13-061 and 066, new xml?
Since Microsoft has released 61 and 66 to remove the patches, will Shavlik release a new xml to cover this change? Soon?
View ArticleMicrosoft post install issues for MS13-061 and MS13-066
Microsoft has identified customer facing issues for MS13-061 and MS13-066 and has revised support for these patches. The Shavlik Content Team will be removing detection for MS13-061 when installed on...
View ArticleInstallation of MSWU-766 (KB2836502) failing due to prerequisite patch...
ISSUE / SYMPTOMS Patch installation of MSWU-766 (KB2836502) may fail out with an exit code of 2145124329, or if you manually run the patch file it fails with the message, "The update is not applicable...
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Virtual Machine Template Patching Requirements & Informational Document
Most of the following information can also be found within Protect under Help > Contents > Quick Start Information > How to Manage Your Virtual Machines > Notes About Virtual Machine...
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Uninstalling/reinstalling the Shavlik (ST) Remote Scheduler service on a...
PurposeThis article provides steps to perform a manual uninstall and reinstallation of the Shavlik (ST) Remote Scheduler service on a single machine.Resolution To uninstall the Shavlik Remote Scheduler...
View ArticleInstalling Patch Q2688865 Fails: Exit Code -2147023728
SymptomsInstalling Patch for Visual Basic 6 (MS12-046/Q2688865)fails. This is often seen to include the returned exit code: -2147023728.CauseThis appears to be a problem with the patch itself (rather...
View ArticleCurrent programs in Software Distribution List
This is a current list of distributable programs as of: 06/26/2013Related Document:Distributing software with vCenter Protect Essentials using a patch group...
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Using Telnet to test ports
To test if a connection is succcessful through a specific port, use the Telnet command. Open Command Prompt and enter: telnet {MachineName} {Port} For Example:telnet {machinename} 5120 If the command...
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Migrate Shavlik Database
If you have not yet installed it, download and install SQL Server Management Studio.If using SQL 2005 you will need the 2005 Version...
View ArticleError loading patch definitions: the given key was not present in the...
Error loading patch definitions: the given key was not present in the dictionary. This error occurs when Protect tries to import bad custom patch data. The error may occur when clicking Help >...
View ArticlePort requirements for Shavlik Protect
PurposeThis article provides information about the port requirements for Shavlik Protect.Resolution This table outlines the port requirements for inbound ports: InboundPortClient System – Asset Scans...
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Hide/Unhide Left Navigation Panel in Protect v.9
SymptomsLeft navigation panel in Protect is missing/hidden. CauseThe left navigation panel in Protect can be collapsed on demand. ResolutionClick the thin bar that borders the right side of the...
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Configuring consoles within an offline environment to obtain definitions &...
SCENARIOThe following applies in a scenario where you may have one of the following setups:-One Protect console connected to the internet, and other Protect consoles within an offline (disconnected)...
View ArticleEnabling additional Threat Scan tracing for a single agent
If there is a problem with threat scan detection we may need full tracing from the threat (antivirus) scan. Follow the steps below to obtain these additional logs. 1. Go to the client (agent) system...
View ArticleGathering Console, Client Side (agentless), and Agent logs for Protect
Here are some basic instructions on how to gather console, client (target) side logs, and agent logs for Protect 8.x and 9.x. These should work for most console and agent type issues. Protect 9.X...
View Articleshavlik-support@vmware.com
is this still the email address to use when opening a support ticket? attempted to open a ticket last week and this week, have yet to receive any response.. that includes the basic acknowledgement...
View ArticleConsole Cloud Sync frequency?
Apologies if this has been answered elsewhere. If had an extensive search here and through documentation but cannot find the answer Q1. How often does the Shavlik Protect Console syncronise with cloud...
View ArticleManually downloading patch data files for Shavlik Protect
PurposeWhen running the Shavlik Protect or VMware vCenter Protect console in a secure environment without Internet access, it is necessary to download the latest data files on a system that has...
View ArticleDeployed patches appear as missing in Protect
Symptoms Deployed patches show as missing in Protect. Cause This issue occurs when Protect cannot locate the patch you installed. It is possible that the patch is delivered to the remote system, but is...
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