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Patch Download Status and Corresponding Icons
PurposeThis document explains the various icons displayed for Patch Downloads. Icon Types No Icon:The patch is not available to be downloaded by Protect, and will only show as missing for reporting...
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Why do some of the missing patches not have a "Download" indicator next to them?
Purpose This documentation trying to explain why some patches do not have a "Download" indicator next to it. Symptoms You find a patch in Patch View and there is now Download button in the patch...
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Shavlik Protect install failed due to error 0x80090016
Purpose The purpose of this document is to provide a resolution to an issue where the Protect 9 installer is unable to complete the attempted installation. Symptoms You are unable to install Shavlik...
View ArticleClassic Shell 4.0.5
After deploying the update for Classic Shell 4.0.5 (CSHELL-003(QCSHELL405) from April 3rd, the actual version of the installed program is 4.0.6. The file downloaded is named...
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Scan Error: 802 - Unable to open virtual disk (4000)
Symptoms When attempting to scan a Hosted Virtual Machine or virtual machine Template, You get the error "802: Unable to open Virtual Disk (4000). Cause The status code (4000) translates to 4000 –...
View ArticleDetection error missing KB2934018 for Windows 8.1 Update 1
On systems with Windows 8.1 Update 1 2934018 (KB2919355 release from April 8, 2014), Shavlik Protect (XML data version 2.0.0.7014) reports KB 2934018 as missing, by stating that "the registry key...
View Articlecommandline scan with hfcli
Hi. We use some automation commandline scripts which use hfcli.exe for scan tasks. Since we've upgraded from VCenter Protect 8.0.2 to Shavlik Protect 9.0.0 hfcli.exe only shows results for a limited...
View ArticleHow to scan by FQDN or IP (not Machine Name)
Having problems talking to my client. Shavlik will be able to tell me what patches are installed and what's missing. But if I attempt to run a Patch Scan it gives me Error 201. Now I've been looking...
View ArticleDifference between Shavlik Protect workstation and Server
Hi, I am planning to buy one more licese of Shavlik Protect, before that I would like to understand more about i) differences between Shavlik Protect Standard Workstation and Shavlik Protect Standar...
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When Should I Use Agentless and Agent-based Solutions?
When Should I Use Agentless and Agent-based Solutions? This article is an exerpt from the Protect 9 Admin Guide Shavlik Protect is, at its roots, an agentless solution. With a few simple...
View ArticleCustom Action Quesion
Can a custom action be created to remove a folder from a remote computer, for example, C:\BadFolder? If so, how?
View ArticleHow do you exclude files from Threat Scanning?
How do you configure Shavlik to exclude the recommended files and folders in Windows environments? Specifically, I need to know about SQL and IIS: IIS 7 <drive>:\inetpub\logs\. SQL Server 2008...
View ArticleRunning a report for Machine Group Status Summary
Hi all; I'm trying to run a report by machine group and for it to come out similar to the "Machine Status Summary" where it gives you a pie chart of the status of the machine. Is this possible and if...
View ArticleDatabase Setup Tool Window freezes
I had an issue while upgrading from Vcenter Protect 8.X to 9.0:When the installation program called the database setup tool I selected to use an existing database. After pressing next nothing happened...
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Preparing for Upgrade of Protect and Resolving Common Upgrade Issues
Purpose The purpose of this document is to help to prepare a current Protect console and database for upgrade to a newer version of Protect, and also to provide some information about how to resolve...
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.NET Framework patches fail to deploy because .NET Framework is in use
Symptoms .NET Framework will fail to install/deploy when scheduled by Shavlik Protect. The same patch can be installed manually. Cause .NET Framework components are in use and cannot be modified....
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How to manually execute a scheduled task
PurposeThis document outlines how to manually execute a scheduled task StepsIn Protect choose Manage> Scheduled Tasks. For DeploymentsSelect the target machine in the tree on the left....
View ArticleCloud Protect nuts and bolts document?
Is there a support document or white paper that discusses the specific nuts and bolts communication between the Shavlik console and clients with the Cloud? Our cyber department wants more information...
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Support for Hypervisors in 9.0.x and lower.
Purpose The purpose of this document is to review support for Hypervisor Bulletin scans using Protect version 9.0.x and lower. SymptomsUnable to add/scan...
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