| Symptoms |
|---|
When attempting to scan a Hosted Virtual Machine or virtual machine Template, You get the error "802: Unable to open Virtual Disk (4000).
| Cause |
|---|
The status code (4000) translates to 4000 – VIX_E_VM_NOT_FOUND and as a result Protect is unable to reach the Hosted Virtual Machine or Virtual Machine Template.
| Resolution |
|---|
The most common cause for the status code (4000) is due to a special character within the datastore path. These special characters may be one of the following:
%, &, *, $, #, @, !, \, /, :, *, ?, ", <, >, |, ;, '
Please remove any of these characters from the datastore path.
| Additional Information |
|---|
For additional information concerning the scan Error 802: "Unable to open Virtual Disk" please visit the link below:
http://community.shavlik.com/docs/DOC-23104
| Affected Product(s) |
|---|
Shavlik Protect 9.x