Get_Protect_Info batch file that can be used to obtain information for support
Purpose The attached .bat file is designed to collect information that may assist the support team in diagnosing and resolving issues with the Protect application. This batch file will collect trace...
View ArticleAgent results not showing up on Shavlik Console results
Hello everyone, We were previously using Shavlik Condole 8.5 and were installing the Agents on our laptops that were not connected to our network 24/7. The individual Agent results would show up on...
View ArticleProtect v9 connecting to SQL 2012 Cluster
Hi, we are migrating our existing Shavlik to a SQL 2012 cluster. Our DBA's have asked the following questions: I will be providing the name of the Availability Group Listener and the port used.o IE:...
View Articlecommandline scan with hfcli
Hi. We use some automation commandline scripts which use hfcli.exe for scan tasks. Since we've upgraded from VCenter Protect 8.0.2 to Shavlik Protect 9.0.0 hfcli.exe only shows results for a limited...
View ArticleShavlik Agent installed on laptops expiring (Big security problem)
Hello, We have been using Shavlik for over 5 years to patch all our desktop computers that are connected to our network 24/7. We have a growing number of Laptop users who may never connect directly to...
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Configuring Authenticated SMB Distribution Servers
PurposeThis document is a step by step guide on how to configure authenticated SMB Distribution Servers. in Shavlik Protect 9.x. Why use a distribution server ?Distribution servers can be used in a...
View ArticleVMware tools updated via Shalvik and VUM confusion
Hi We have an ESXi environment which has been upgraded recently using VMware update manager to a more uptodate version. . We also use Shalvik for patch management and we have the license which allows...
View ArticleExtremely long boot time with Shavlik installed...
Recently, we have noticed our main development IIS virtual server is taking 20+ minutes to boot. The following Events are seen during the boot window:____________ Event ID 1 - STThreatService - The...
View ArticleShavlik Protect 9.0.1182 install failure
While upgrading from version 8 to 9, I have encounted an issue. The first step, the uninstall of the previous version, succeeded. During the install of v9, it fails while attempting to create the...
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Gathering a DPD Trace
PurposeThis document outlines how to run a DPDTrace. This may be necessary when troubleshooting detection issues. Steps DPD stands for Dynamic Product Detection. It’s the method our scan engine uses...
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Agent Expiration Date Differs from Console Expiration Date
SymptomThe Protect Console expiration date is different than the expiration date shown in the Protect Agent. (Protect Console Expiration Date) (Protect Agent Expiration Date) CauseAgent seats are...
View ArticleProtect crashes during patch deployment, Logged Error: An error occurred...
Symptoms - Protect crashes with an "unexpected error" during the patch deployment or download process.- In the ST.Protect.Managed.xxx log file you see an error similar to the following:...
View ArticleShavlik reporting
I would like to run a report on a few server to show all install patches on the server.I have looked through the predfined reports and dont seem to be able to fine one that shows installed patches on a...
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Hotfixes Missing from Protect
SymptomsCertain Hot Fixes are missing from Protect. CauseOne of the criteria for a patch to be added to the Protect data is it must have a publicly available download URL. Certain Hotfixes from...
View ArticleDeployment Tracker stuck in "Scheduled"
I just installed Protect version 9 (build 1182) onto a Win2012 server. I was able to successfully scan a machine, and deployed all needed patches. When I pulled up the deployment tracker, however, all...
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Scheduled Jobs Missing from Scheduled Task Manager in Protect Console
Symptoms The Protect Console does not show in the list of machines under the Scheduled Task Manager. Note: This issue is most commonly seen after an upgrade to version 9 build 1182....
View ArticleBest Practice - Order in which to apply updates and service packs for...
Purpose This document is meant to describe the best practices for the order in which to apply updates with Protect when using agentless patch scanning and deployment. Description When preparing to...
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Preparing for Upgrade of Protect and Resolving Common Upgrade Issues
Purpose The purpose of this document is to help to prepare a current Protect console and database for upgrade to a newer version of Protect, and also to provide some information about how to resolve...
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Upgrade to version 9 Fails with error 'This installation package could not be...
SymptomsUpgrading to version 9 fails with errors.This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify...
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Error - Not enough storage is available to process this command
Symptom When downloading a patch in Protect, the console crashes.Note: Other actions may also cause this. Downloading patches is the most common cause. [Window Title]Shavlik Protect Advanced [Main...
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