| Symptom |
|---|
The Protect Console expiration date is different than the expiration date shown in the Protect Agent.
(Protect Console Expiration Date)
(Protect Agent Expiration Date)
| Cause |
|---|
Agent seats are held for 45 days from the last time they successfully checked in. This is to allow a seat to be reclaimed by the Console in the event an Agent goes unused for a prolonged period of time. The Agent's expiration date will be 45 days from the last time it successfully checked in.
| Solution |
|---|
If the Agent has an expiration date older than 45 days from today, initiating an Agent Check In should refresh its expiration date.
| Affected Product(s) |
|---|
Shavlik Protect 9.x
vCenter Prtoect 8.x