Manual installation of agent fails on registration.
Symptoms Manually installing an agent fails during the registration process. Error found in registration.log 'Error during registration. Error: Error 1300: Not all privileges or groups referenced are...
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Troubleshooting Shavlik Protect patch scan error messages
Purpose Many of the common Shavlik Protect scan errors can be corrected by changes to configuration or environment. This article lists the most common scan error messages and provides some guidance on...
View ArticlePatches that will not be supported in Protect from 1/14/14 Patch Tuesday
Purpose This document is meant to provide information about specific patches that cannot be supported for patching within the Protect application. Description The following patches from the January...
View ArticleDeployment time range?
Hi. I am wondering if there is a way to force or allow agentless patch deployment over a time range so that (for example) machines offline on Monday might get the message on Tuesday and patches could...
View ArticleProtectCloud relation to My Console?
RE ProtectCloud users who have agents on their machines that connect through the Cloud: does the cloud console talk to my console? I have set 3 types of patch scans in the agent policy used by my...
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Scheduled automatic downloads Core engines/definitions is not working
Symptoms I followed the steps of the following article: How to Schedule Automatic Definition DownloadsAnd when I go in Help> About and look for Data versions they are shown as still not updated....
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Migration Tool - Clicking to Backup/Restore Does Nothing
SymptomsWhen running the Shavlik Migration Tool, clicking the 'Backup core settings', 'Backup user settings', 'Restore core settings', 'Restore user settings', button does nothing. The...
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Methods to install a Shavlik Protect Agent
Abstract : Agent installation prerequisites can be found in the Quick Start Guide here :http://www.shavlik.com/uploadedFiles/Support/Online_Documentation/Shavlik_Protect_90/agent-quick-start-guide.pdf...
View ArticleProtect Cloud agents prerequisites
Purpose If you are using Protect Cloud synchronization, you have the ability to install a Shavlik Protect Agent from the cloud. This is particularly helpful if you have target machines that are away...
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How to Submit a Feature Request
Template PurposeOur Development team is always excited to hear what new ideas you have for our product! Each and every idea is reviewed and given serious thought on if and how your idea could be...
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Prerequisites to use Integrated Windows Authentication to access a remote SQL...
CommunityTemplate Purpose Verify that an existing Microsoft SQL Database meets Pre-Requisites to use Integrated Windows Authentication to access a remote SQL Server Description User Account and...
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Data Rollup results differ on the Primary and Secondary Console
SymptomsData Rollup results differ on the Primary and Secondary Console in the results view or in reports...
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Error loading patch definitions: the given key was not present in the...
Symptoms You receive and unexpected error when clicking Help > Refresh Files, or navigating to View > Patches. The ST.Protect.Native log contains the following error:Unable to load the custom...
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Scan Stall/Freeze - Logged Errors: Failed to determine service pack name for...
Symptoms Patch Scans stalls or freezes between step '4. Scan for Patches' and step '5. Wait for Results.'Scans go from '1 of 1 machine complete. 0 machines not scanned' to '0 of 0...
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Patch Installation - Newer Version Installed Than Version Offered in Scan...
SymptomsDeploying an out of date installs a different version than intended / installs the latest version available. *Note:This issue may occur for different Vendor Software. This Document will explain...
View ArticleIncorrect Patch information
Hi,I have just scanned one of my machines with vCenter Protect 8.0. It lists many missing patches, one of them is MSWU-765 (Q2836939). The vCenter displays it under the product .NET Framework 4 and...
View ArticleMSWU-765 (Q2836939) affected products listed in Protect doesn't match MS article
Symptoms When viewing patch MSWU-765 (Q2836939) within Protect, either in Patch View or within scan results, you may see it list affected products with .NET 2.0, 3.5, and 4 as well as Windows 7 and...
View ArticleOvernight batch runs
Hello all, Using Protect 9.0, if I create a machine group for patching and set it to start at midnight, do all servers start or once or run sequentially?? Thanks.
View ArticleUpgrade from 8.0.1 to 9.0.1182
So i've been failing on the connect to existing database section.Is it required the account being used be a 'sysadmin' on the sql instance.the instructions only say db_owner and a few others which i...
View ArticleNotification of Successful Patch
We currently use Shavlik 9.0.1182.0, have created a machine group that currently only has (9) servers in it. These servers all have agents installed. We have created an Agent Policy that utilizes a...
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