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Patch Installation - Newer Version Installed Than Version Offered in Scan Results

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Symptoms


Deploying an out of date installs a different version than intended / installs the latest version available.

 

*Note:This issue may occur for different Vendor Software. This Document will explain using Adobe Flash as an Example.

 

 

Example:

When using out of date scan data, or scanning for a specific patch (How to Find/Exclude Specific Patches in Scan Results), the Scan results indicate a Patch is missing, which is older than the latest available patch for the specified product.

 

Current Latest Patch Available for Adobe Flash (at time of writing): 11.8.800.175

 

2-newest version.png

 

Scanning results identifying missing Version: 11.8.800.094

 

2-outdated scan.png

 

Target Machine's Currently Installed Version: 11.7.700.224

 

1-old version installed.png

 

When choosing to install the detected missing patch version (11.8.8.094) a newer version is installed (11.8.800.175).

 

4-newesty version installed.png

 

 

Cause

  1. Adobe currently utilizes a static URL for all of its newest Flash releases ('http://fpdownload.macromedia.com/get/flashplayer/current/licensing/win/install_flash_player_11_active_x.msi').
  2. Shavlik does not host patches for download, but rather utilizes vendors public URL's for download.

 

Because the same URL is used for each new patch release, when Protect attempts to download the 'outdated' patch version (11.8.800.094) the URL responds with a download for the latest patch version (11.8.800.175).

 

 

Solution

 

Option 1 - Use Latest Version of Patch

Verify Protect is using up to date detection data (Help  > Refresh Files).
Use the latest version of Patch accordingly.

 

 

Option 2 - Use Outdated Specific Version

If it is necsesary or desirable to use a specific outdated version of Flash, the installation media would have to be obtained manually and installed manually; Protect does not offer an automatic means to install the outdated version due to the static URL discussed previously.


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