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How to create, verify, and update Assigned Credentials in Protect
There are many different locations Credentials are listed in Protect. You can view all of your credentials are under Manage > Credentials.Please see here on how to define your credentials....
View ArticleInformation about the behavior of patching Adobe and Mozilla products with...
Purpose This article is meant to provide information about how Protect provides security updates for Adobe and Mozilla products incrementally. Resolution When a vendor supports multiple branches or...
View Article"Copy only" of a patch when using a distribution server will not copy patch...
Symptoms When deploying from the console in Protect you choose the Deployment Configuration option to "Copy files to selected machine(s) but do not install", and you are using a deployment template...
View ArticleHow the Shavlik Scheduler & Microsoft Scheduler work
Scheduled ScansWhen doing a scheduled scan, The Protect Console will schedule the event on the console. Everything is done from the console. No logs would be shown on the target machine. Scheduled...
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How to: Managing License seat usage with Shavlik Protect
Overview on how license seats are tracked/assigned with Protect From Protect Help (Contents > Installation and Setup > Getting Started > How Licenses are Tracked): When a patch deployment is...
View ArticleShavlik Scheduler Scheduled Deployment Problems Troubleshooting Steps
Please view this document http://community.shavlik.com/docs/DOC-23088 to review how the Shavlik Scheduler works. Step 1Please verify under Tools-Options-Scheduler that the Shavlik Scheduler is...
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How to Backup a Database
Purpose:This document will outline the process of backing up your Shavlik Protect database. Resolution: In order to manually backup a Shavlik Protect or WMware vCenter Protect database, please ensure...
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AcquireCreds failed: 0x8009030d
Issue:The scheduler does not successfully launch the deployment batch file and the following error is seen within the Scheduler.log file in the C:\Windows\ProPatches\Scheduler folder....
View ArticleImmediate Deployment stays as scheduled in Deployment Tracker on Protect...
Symptom When the customer deploys an immediate scan, and the patches copy to the target machine, and the .bat and .cfg copy to the C:\Windows\Propatches\Install directory, but the deployment never...
View ArticleUnderstanding patch severity in a Shavlik Protect patch scan and why it may...
PurposeThis article provides information about how patch scans with Protect may differ from Windows Update scans, specifically concerning patch severity. OverviewMicrosoft publishes severity...
View ArticleConsole Scan Results differ from Agent Scans
Symptoms Agentless scan results differ from an Agent's scan results even though they are using the same scan template. Cause A custom scan template was setup to use the criticality filter. The...
View ArticlePatch Day Checklist when using Agents
Checklist for patch day when using agents with Protect 1) Make sure you are signed up for the XML Announcements list. This gives you up to date information on when XML releases and what new patches...
View ArticleHow to disable a thirdparty update?
Hello, This might be easy question, but I am having a difficult time finding the answer... It turns out that Open Office 4.0 will add 50 megs to each roaming profile user on the domain. I have...
View Article2 Distribution servers - Not getting core data files
Hello Shavlik, I have two distribution servers that are onlye getting "powerShellModules" folders and no other Core Data files copied to the folder. Any suggestions on troubleshooting this issue? I...
View ArticleGathering Console, Client Side (agentless), and Agent logs for Protect
Here are some basic instructions on how to gather console, client (target) side logs, and agent logs for Protect 8.x and 9.x. These should work for most console and agent type issues. Protect 9.X...
View ArticleAfter Upgrade to 9, Agents don't respond or run agent tasks
I upgraded to version 9 last week - Aug 28. Didn't do much else at the time except poke around the console. Today I ran it up again to follow up on the last patch cycle. We use agent-based deployment...
View ArticleSkype (6.7.102) software distribution not working
I'm trying to deploy Skype 6.7.102 (QNumber SKY670102N). Shavlik detects the software as missing, and when I deploy the patch I can see SkypeSetupFull670102.exe as a running process on the target PC,...
View ArticleProtect Console Service Crashes (FIPS)
Symptoms The Protect Console Service crashes as soon as you open Protect. Cause Federal Information Processing Standards (FIPS)FIPS (Federal Information Processing Standards) are a set of standards...
View ArticleThe remote server returned an error: (401) Unauthorized when refreshing files
SymptomNew XML definitions are failing to download when refreshing files. Customer was able to succesfully refresh files if a web browser was open by clicking on Help - Refresh Files....
View ArticleSkypeSetupFull670102(_NL).exe external server returned 403
I'm trying to download SkypeSetupFull670102_NL.exe but the external server trows a 403. I tried to download the english version but that gives me a 403 too. No proxy, and I can download other patches...
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