I upgraded to version 9 last week - Aug 28. Didn't do much else at the time except poke around the console.
Today I ran it up again to follow up on the last patch cycle. We use agent-based deployment with patch groups. However, anything I try to get the agents to do, doesn't work. The response is an almost immediate "Agent didn't respond"
Agent commands I've tried:
Agents / Run task from policy
Agents / Clear retry counts
Last Agent Check-in dates are current. Push-based scanning and patching works.
However, Last Patch Scan dates, scheduled for daily in the policies, are exactly 1 week old - from Aug 28. In the agent GUI, it *did* run the scheduled patch scan today - Sept 4 - and the GUI says that results were sent, but the console doesn't seem to be receiving these results. So the agents can't be controlled, AND, they stopped sending results to the console since the upgrade.
The STAgent.log file on the agent contains the reason:
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2013-09-04T12:55:53.5899736Z 2244 E QueueManager.cpp:276 File transfer failed with error: class STWin32::CComException at ResultImportClient.cpp:89: Unable to send results to any host.: The remote endpoint is unable to process the request due to being overloaded..
2013-09-04T12:58:58.6156330Z 1b18 E ResultImportClient.cpp:75 Could not send results to host 'https://TMRMNG07:3121': error: 0x803d0012, client error: 'There was an error communicating with the endpoint at 'https://TMRMNG07:3121/ST/Console/ResultImport/Importer'. ; The server returned HTTP status code '503 (0x1F7)' with text 'Service Unavailable'. ; The service is temporarily overloaded. ; '.
2013-09-04T12:58:58.6273522Z 1b18 E ResultImportClient.cpp:75 Could not send results to host 'https://tmrmng07:3121/': error: 0x803d0012, client error: 'There was an error communicating with the endpoint at 'https://tmrmng07:3121/ST/Console/ResultImport/Importer'. ; The server returned HTTP status code '503 (0x1F7)' with text 'Service Unavailable'. ; The service is temporarily overloaded. ; '.
2013-09-04T12:58:58.6410246Z 1b18 E ResultImportClient.cpp:75 Could not send results to host 'https://tmrmng07.tokiomillennium.com:3121/': error: 0x803d0012, client error: 'There was an error communicating with the endpoint at 'https://tmrmng07.tokiomillennium.com:3121/ST/Console/ResultImport/Importer'. ; The server returned HTTP status code '503 (0x1F7)' with text 'Service Unavailable'. ; The service is temporarily overloaded. ; '.
2013-09-04T12:58:58.6507906Z 1b18 E ResultImportClient.cpp:75 Could not send results to host 'https://192.168.60.56:3121/': error: 0x803d0012, client error: 'There was an error communicating with the endpoint at 'https://192.168.60.56:3121/ST/Console/ResultImport/Importer'. ; The server returned HTTP status code '503 (0x1F7)' with text 'Service Unavailable'. ; The service is temporarily overloaded. ; '.
2013-09-04T12:58:58.6517672Z 1b18 E QueueManager.cpp:276 File transfer failed with error: class STWin32::CComException at ResultImportClient.cpp:89: Unable to send results to any host.: The remote endpoint is unable to process the request due to being overloaded..
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Please help. It seems very unlikely that the server has suddenly become too overloaded to process agent data, starting exactly on the day of the upgrade. But hopefully this error information can help lead to the true resolution.
Thanks,
Sandra