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Patch Scan Results Showing 1 Or 2 Missing Patches Where Many More Patches...
Symptoms Scan results will show a limited number of missing patches, generally Microsoft Visual C++ or Studio Shell. Additionally, the scan results will not show Patches Installed or Service Packs...
View ArticleShavlik Protect Firewall And Proxy Exceptions URL List
SymptomsPatch files fail to downloadPatch definitions fail to updateThreat definitions files fail to downloadActivation or License Refresh failsHome page RSS feed fails to loadProduct check for update...
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Patch Scan Error Code 101: Unable To Determine OS Language
SymptomsWhen running a patch scan with Protect, the target machine fails to scan, and you recieve the error: Error 101: Unable to determine OS Language Within the hf.log you see logging similar to...
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Console Hangs When Selecting A Machine In View > Machines
Purpose The purpose of this document is to troubleshoot an issue that comes up when someone selects a machine after going to View > Machines. Symptoms The console will hang and become unresponsive...
View ArticleThe Specified Network Name Is No Longer Available: Error 64
CommunityTemplateSymptoms A patch deployment fails with the following error after machines were moved to a different domain : The specified network name is no longer available: Error 64 Cause...
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Shavlik Protect is not detecting MS13-A06
I have MS13-A06 in my patch template, but Shavlik Protect is not finding it as missing. Qualys is showing it as missing and after manually installing the patch Shavlik Protect is not showing as...
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Patch Deployment Failure - Deployment Tracker Never Updates Past 'Executed 0...
Symptoms Patches fail to install and the Deployment Tracker never updates past 'Executed 0 of X'. CauseThere may be an issue with the Windows Event Log service, the CL5.exe is dependent on this window...
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Superseded Patches Show Missing During Patch Scan
Symptoms Some administrators may see multiple versions of the same Patch detected as missing despite them all not needed for installation. An example of this is shown in the following screenshot:...
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Upgrading Protect Fails With 'Error 2: The System Cannot Find The File...
Symptoms You receive a popup error when attempting to upgrade Shavlik Protect. Error 2: The system cannot find the file specified. CauseThis error is caused when the Protect installation in unable to...
View ArticleEOL Reporting
Has anybody created a report that would list all the EOL products and what machines they are installed on, and if so would you be willing to share your query with me? I am both time- and SQL-...
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How To schedule Automatic Synchronization To A Distribution Server
PurposeHow to schedule the automatic synchronization of Patch Definitions, Patch install files, and Threat engines and definitions to a Distribution Server Steps for CompletionHighlight the target...
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Correcting Issues caused by out of date root certificates? MSRC-002 not found
I have a disconnected system that was rebuilt by a different administrator. I reinstalled Shavlik Protect and am now trying to start the patching process again. I am getting failing signature check...
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Installing Agents Using Passphrase Authentication
Purpose The purpose of this document is to outline the process for installing an agent using passphrase authentication. Enabling this will require users installing an agent to specify a matching...
View ArticleWhat Is The Difference Between Windows Server Operating System And Worksation...
Purpose This document explains the difference between Shavlik Protect Server and Workstation License types and their usage. ExplanationShavlik splits the seats between Workstation and Server class...
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Exclude Service packs from scan results / reports
We would like to have a report similar to the Executive Summary report however we only want to report on patches and not service packs. We have patch groups and patch scan templates that contain the...
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Troubleshooting Shavlik Protect Patch Scan Error Messages
Purpose Many of the common Shavlik Protect scan errors can be corrected by changes to configuration or environment. This article lists the most common scan error messages and provides some guidance on...
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You've Exceeded The Number Of deployment Seats (XXX) Permitted By Your License
Purpose This document explains the causes of the "Maximum number of machines allowed by license exceeded" error and how issues related to the error can be resolved Symptoms The following errors occur...
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Managing Protect With Multiple Administrators
PurposeIn some environments, there may be multiple administrators tasked with overseeing patch management. When using multiple administrators with Protect- understanding how this works and the best...
View ArticleThrottling The Copy Speed Of A Deployment In Shavlik Protect
ResolutionYou have the ability to 'throttle' down the deployment speed through the use of the 'Copy Speed' setting in the Patch Deployment Template.At full speed (6), the patch copy process is...
View ArticleRecurring Scheduled Tasks Fail After Password Change
Symptoms Recurring Scheduled Tasks are failing after password for the user specified in "User to run as" was changed in Active Directory.The "User to run as" field is found in Job Properties under...
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