False alarm for MS14-A07/Q2973351
We have two freshly built Server 2012 R2 machines (Standard with GUI). In both cases, we installed, ran Windows Update until it converged, then scanned with Protect and applied everything it wanted....
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Temp Folder Fills Up With Small Files Troubleshooting
PurposeThe purpose of this article is to discuss how to clean up the Temp folder in the \\localdisk\Windows\Temp directory.NOTE: This mainly happens when using the Shavlik Protect Agent Antivirus...
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Source Job of a patch
I'm trying to track down what scheduled job a patch is coming from on a certain subset of machines. We have a few java sensitive machines and java keeps getting updated on them however I cant seem to...
View ArticleProduct Guides
Shavlik Support and Training http://www.shavlik.com/support/onlinehelp.aspx Below is a list of the available resources online Online DocumentationCurrent Versions Shavlik Protect 9.0Online Help...
View ArticleReboot may be required/Installation failed - Windows6.1KB3033929-x64.msu...
The Windows Microsoft Security Advisory: Availability of SHA-2 Code Signing Support for Windows 7 and Windows Server 2008 R2 bulletin ID MS15-A02 KB3033929 fails. Is this a known issue with MS?
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Certificate Verification Failed With Error : -2146762748
SymptomSTAgentUpdater.logWinTrustVerifier.cpp:195 Certificate verification failed with error : -2146762748 Cause The OS is unable to verify the digital signature. The specific error is -2146762748...
View ArticleDeployment Tracker Stays At Executed Or Scheduled Status
SymptomsWhen deploying patches, the deployment tracker shows 'Scheduled' or 'Executed' but never updates with a new status. CauseThese are two of the most common causes for this issue:Port 3121 is...
View Articledistribution server shares synchronization
I have a question concerning distribution server synchronization with the console server. If new files are added to the protect server console they get synchronized and show up on the...
View ArticleAgent deployment
I have read the best practice guide as well as the admin guide but I am wanting to know what is the best method that works for an environment that consists of 50 + locations many of which have...
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Could not delete vCenter from Virtual Inventory
Hello I would remove the vCenter from Virtual Inventory in Shavlik Protect 9.1. When I use the delete function, I receive the error "ST.Protect has stopped working", and Shavlik Protect crashes. In the...
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Custom Action - Remove the Propatches folder
OverviewThis document outlines how to use a Custom Action to remove the ProPatches folder. A Custom Actionmay include executing a specific command or invoking a custom batch file at specified time(s)...
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Agent Deployment Fails
I have a Win 7 (32-bit) machine that had an agent installed on it. The console certificate expired and it was renewed automatically however one machine is giving me problems. It would not check in...
View ArticleError Scanning / Deploying - GetMachineData Failed
Symptoms When performing a scan or deployment an error occurs: GetMachineData failed. Example of Error in ST.Protect.Native log located in the C:\ProgramData\LANDesk\Shavlik Protect\Logs folder :...
View ArticleMS12-001 KB2644615 showing as missing after the installation of MS15-A02...
Symptoms After applying MS15-A02 KB3033929, the superseded patch MS12-001 KB2644615 is showing as missing Cause The introduction of MS15-A02 in March 2015 opened up a security hole that is addressed by...
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Shavlik ProtectCloud webpage stuck at Processing and Loading
Multiple browsers, computers, etc. Any thoughts? I am mainly talking about the Registered Consoles and Agent Keys tabs...
View ArticleRole based user assignment and access.
I have turned on role based administration and have setup the users. Now as I want to allow access I am not finding a way for access to the console other than allowing the users to log onto the...
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Reboot may be required/Installation failed - Windows6.1KB3033929-x64.msu...
The Windows Microsoft Security Advisory: Availability of SHA-2 Code Signing Support for Windows 7 and Windows Server 2008 R2 bulletin ID MS15-A02 KB3033929 fails. Is this a known issue with MS?
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Shavlik Protect Console Service Fails to Launch.
PurposeThe purpose of this article is to troubleshoot an error when the Shavlik Console Service fails to launch. SymptomsThe console service fails to launch and you will receive the following...
View ArticleHow To Enable Client Side Verbose Logging For Troubleshooting Agentless...
PurposeThis document provides steps on how to enable client/target side verbose logging for troubleshooting agentless deployment issues. DescriptionHow to enable Client (Target) Side Logging via...
View ArticleProtect Patch Scan fails With: Error 501 - Remote registry access denied
Symptoms A patch scan fails with the error:Error 501 - Remote registry access denied Cause This issue occurs if there is a network or configuration issue which prevents Protect from connecting...
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