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How To Cancel / Delete Scheduled Tasks

Purpose          This document outlines how to cancel a scheduled task. Steps In Protect choose Manage > Scheduled Tasks.  For DeploymentsSelect the target machine in the tree on the left....

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Error 452: Unable To Connect To The Remote Machine

Symptoms Cannot scan a remote machine with ProtectScanning a remote machine in Protect fails with the following error:  Error 452: Unable to connect to the remote machine                         You...

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Troubleshooting Shavlik Protect Patch Scan Error Messages

Purpose  Many of the common Shavlik Protect scan errors can be corrected by changes to configuration or environment. This article lists the most common scan error messages and provides some guidance on...

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Scanning A Remote Machine Using Protect Fails With Error 105:...

Symptoms Running a patch scan in Protect  fails with Error 105.This message may also display:MS_UNABLE_TO_GET_SYSTEM_DATA CausePossible causes: Permissions issue with access denied message.An...

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Patch Deployment returned 2359302 In Deployment Tracker

Purpose How to troubleshoot 2359302 errors in the Deployment Tracker, CL5 Log, and the Windows Event Viewer Symptoms Deployment Tracker in Shavlik Protect displays the Status Failed with a Description...

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Shavlik Protect Console Service Error after Microsoft Windows Server Updates...

We are receiving the following error message after April 2015 Microsoft Windows Server Updates have been successfully applied. Shavlik Protect Standard 9.0 Build: 1316 (Patch 3)Microsoft Windows Server...

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Shavlik ProtectCloud webpage stuck at Processing and Loading

Multiple browsers, computers, etc.  Any thoughts?  I am mainly talking about the Registered Consoles and Agent Keys tabs...

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Wrong MSRT deployed

Looks like with definition 2.0.1.2160 Protect is scanning for malicious software tool version 5.23 (current) but deploying version 5.22.  Refresh files did not fix this.  I downloaded the 5.23 files...

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After new patches released, having detection issues - any one else?

Using my machine as an example, there were 0 patches missing prior to the new MS patches being released yesterday. After a scan and patch twice over today, 4 patches are now showing as "Missing" per...

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Error 1722. There Is A Problem With This Windows Installer Package. A Program...

Symptoms Protect 9.1 Patch 3 upgrade fails with the following error:Product: Shavlik Protect -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup...

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Scanning A Remote Machine With Protect Fails With Error 235: System Not...

Symptoms  Scan attempt against a remote machine using Protect fails with the following error.Error 235: System not found, or NetBIOS ports may be firewalledCause This issue occurs if a machine with the...

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Scan Error 5, 451 or 452 When Scanning A Machine Located In A Workgroup

PurposeThis document will walk you through on configuring your machine so that it can be scanned while it is part of a workgroup and not in a domain. SymptonsAlthough you have the correct credentials,...

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XML 2.0.1.2214 / MS12-001

After refreshing to XML 2.0.1.2214 and running a patch scan, our PCs are showing Bulletin MS12-001 / KB2644615 as missing.  I believe that patch was superseded by MS13-063 / KB2859537, which was...

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Custom patch is not available to add to patch group

I am trying to create a custom patch to apply a MS hotfix to my 2012 servers (Windows8.1-KB3000988-x64.msu). I have looked at the documents online, and followed them to create the custom action and...

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Agent Policy Walk Through - Patch Tab

Purpose The purpose of this document is to walk through the agent Patch tab, in order to understand and utilize these functions and features of agents. DescriptionPatch Tab:Add a Patch TaskCreates a...

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Off the Domain But on the Network

Hi - we have about 80 pc's that need to be patched but are not on the domain (but are on the network). Would need to fight through firewalls, ports etc to talk. Is this something that the Shavlik agent...

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Agent Policy Walk Through - General Settings Tab

Purpose The purpose of this document is to walk through the agent General Settings tab in order to understand and utilize these functions and features of agents.DescriptionGeneral Settings Tab:Allow...

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How To Schedule Automatic Definition Downloads

Purpose The purpose of this document is to provide the necessary steps to schedule automatic definition downloads. Resolution  1. From within the Console select the Tools menu followed by the...

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New user cannot connect to Protect DB

I am a new user in an existing installation of Shavlik Protect. Whenever I attempt to open Protect, it tells me the the following error: "Unable to connect to SQL Server '(local)\SQLEXPRESS'. Cannot...

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Cannot Browse Network After Patching

Hello, After patching to the latest release of Shavlik Protect I get the following error message when I try to browse the network to add pc's to specific groups. "The list of servers for this workgroup...

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