Error 5 when attempting to synchronize 'PowershellModules' directory of a...
Symptoms Within the Event History (View > Event History) you see the following event logged:Event Type: Distribution Server Sync: core engines/definitionsStatus: Complete with detailsSummary: One or...
View ArticleChange in CVE syntax will break Protect without Patch 2 installed for Protect...
OverviewThere have been an incredibly large number of vulnerabilities this year, which unfortunately is going to cause asyntax change in MITRE CVE-ID. The current syntax will max out at 9,999...
View ArticleHow to register a Shavlik Protect agent to a different Protect Console
PurposeThe purpose of this document is to show how to register a Shavlik Protect agent to a different Protect Console. Procedure Redeploy the agents using information found at Methods to install a...
View ArticleShavlik Protect is detecting a newer unlicensed version of Winzip and...
Symptoms Shavlik Protect is detecting a newer unlicensed version of Winzip and installing it over an older licensed version of WinZip Resolution Some Winzip Patches will upgrade the existing...
View ArticleClik here to view.
Download scriptcatalog.zip failed
Symptoms Failed Signature Check when downloading scriptcatalog.zip Cause The Certificate Revocation List (CRL) is out of date and Protect cannot reach the URL's to verify the certificates Resolution...
View ArticleProtect 9.1 Patch 2 download location and release notes
Purpose This article provides a link to the Protect 9.1 Patch 2 download location and release notes.The Shavlik Download Center provides links to: Product downloads Upgrade Guide Release Notes System...
View ArticleClik here to view.
How to Export a list of machines to CSV from a Machine Group
Purpose The purpose of this document is to show a method that you can use to get a listing of machines within a machine group (or just within machine view) into a CSV file. Description It's currently...
View ArticleClik here to view.
Microsoft Non-Security updates for Nov 2014
Hi Microsoft has released many non-security updates in Nov 2014 but the latest Protect XML has very few non-security updates. I just wanted to check with you when can I expect latest XML with all...
View ArticleDetection False-Positive may occur due to IPS (Intrusion Prevention Systems)
Symptoms You notice a patch or patches detected as missing in Protect, but failing to install. Manually running the patch throws a 'not applicable to this computer' message. AND Protect's scan log...
View ArticleShavlik Protect detects MS13-053 KB2532531 as missing but the patch fails to...
SymptomsShavlik Protect detects MS13-053 KB2532531 as missing but will not install. When the patch is run manually, an error is returned that says it does not apply to the system. CauseThe patch...
View ArticleEmail server and authentication error: The remote certificate is invalid...
Symptoms When setting up your email server for use in Protect via Tools > Operations > Email, you see the following error message:The remote certificate is invalid according to the validation...
View ArticleHow To: Manually updating patch data files for Shavlik Protect
PurposeWhen running the Shavlik Protect in a secure environment without Internet access, it is necessary to download the latest data files on a system that has internet access and then transfer them to...
View ArticleWhen Running Help > Refresh Files, Some but Not All files are Failing to...
Symptoms When you run Help > Refresh Files in Protect you see that some files are failing to download, but other files are downloading fine. Within the ST.Protect.managed.user@domain.log, you may...
View ArticleClik here to view.
Agents No Longer Check-in After Adding a Patch Task in which a Service Pack...
Symptoms Agents no longer check-in successfully after adding a patch task to the agent policy in which a service pack group is used. Within the ST.ServiceHost.managed log file you will see logging...
View ArticleClik here to view.
Remove Temp Files option may cause Java 7 Update 71 and later fail to install
PurposeThis document covers a deployment requirement with Java 7 Update 71+ when the Remove Temp Files option is enabled in the Deployment Template used during deployment.DescriptionWe have recently...
View ArticleClik here to view.
Minimal vSphere Permissions Required for operations in Protect
Purpose The purpose of this document is to list the minimal permissions required for VMware host credentials (browse credentials) that are provided for operations in Protect. Description Required...
View ArticleClik here to view.
Able to Scan a Machine but Deployment Fails due to bad credentials set in...
SymptomsYou are able to successfully scan a machine, but when you attempt to deploy to the machine it fails. CauseThis can happen because when you scan the machine it will use the default credentials...
View ArticlePatches not showing up in Shavlik
Hello We are having some problems in bring some of our systems up to date. We have 2 security products, Nessus and Shavlik. When we scan with Nessus it shows that we need to install some apache patches...
View ArticleClik here to view.
can't send patches to machine
I am getting an error when trying to send patches to a specific machine. Error is "Failed - Deployment machine name match failed, expected '1YJXN22' actual"I have checked credentials and they are...
View ArticleUnderstanding and responding to recent changes made to Java deployment in...
PurposeThis document provides documentation to our clients on how Java deployments in Protect have changed recently and why these changes had to be made, as well as providing best practices to ensure...
View Article