Symptoms

Within the Event History (View > Event History) you see the following event logged:

Event Type: Distribution Server Sync: core engines/definitions

Status: Complete with details

Summary: One or more files may have failed

Within the event details or ST.ServiceHost.native.log you see the following error:

Error Setting File Security on "\\DistributionServerName\PowerShellModules": class STWin32::CWin32Exception at SecureableObject.cpp:27: Error 5: Access is denied.

Cause

The reason this may happen is because the 'PowerShellModules' folder is being created with default permissions of the local system account - "SYSTEM" or "SystemName\Administrators", and this folder then denies access to any other account that may be set for the distribution server with in Tools > Operations > Distribution Servers > Edit Distribution Server > Credential used by the console to synchronize.

Resolution

Our engineering team currently has this marked as a defect, and it should be resolved in a future release.

This folder currently does not actually have anything synchronized so the error can be ignored as long as your other files (patches & definitions) are synchronizing correctly.

Alternately, you could manually add read/write permissions for the account needed to this folder.

Affected Product(s)

Shavlik Protect 9.0.x

Shavlik Protect 9.1.x