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Shavlik Protect Database Maintenance - Purging or cleaning up a large database
Purpose This article provides steps to purge a large database in Shavlik Protect for maintenance purposes. Resolution To purge the database of old data (clean up): Using Database Maintenance tool...
View ArticleHow do you exclude machine's in Domain machine group(using Domain Name)?
Hi all! I'm doing the following:Server scan onlyScanning my entire domain(fully qualified) with the Admin/Browse Credentials(administrator level) setExcluding domain controllers and SQL servers by FQDN...
View ArticleLooking for a good Data Flow Doc
Hello All, I am looking for a doc that gives a fairly technical explanation of the data flow when scanning endpoints and deploying patches. Looking for port information during the data flow. Working...
View ArticleCancel reboot after deployment
Is there a way to stop a machine being rebooted after patches have been deployed? I deployed the patches with a reboot option in error, the patches began to install and I found this article...
View ArticleThreat Protection Turned Off
I came across something I did not expect. Our users are allowed to download to their machine. It seems some users hve downloaded, I believe by accident, the AVG virus toolbar for Chrome. Not a big...
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Cannot unshare credentials in Protect
Symptoms Some users may find that all credentials are shared despite never setting the credentials to be shared in Protect. Attempting to edit these credentials to not be shared is not possible as...
View ArticleHow to enable client/target side verbose logging for troubleshooting...
Purpose This document is meant to provide steps on how to enable client/target side verbose logging for troubleshooting agentless deployment issues. Description How to enable Client (Target) Side...
View ArticleSQL Database Maintenance Recommendations for Protect
Purpose If you are at a company that is running Shavlik Protect on a full SQL environment and have a DBA on staff with SQL maintenance and backup policies already running against our databases, great!...
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How-To troubleshoot Error 5 - Access is denied
Symptoms Cannot scan a remote machine with Protect Scanning a remote machine in Protect fails with the following error: Error 5: Access is denied Resolution 1- Do I have local admin rights for the...
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Patches that always show missing in results - Install/Uninstall Loops
Symptoms Detected patch continues to show as missing after successfully deploying.Patch that shows missing ends with 'U' every other deployment. Cause Certain patches exist as an installer and an...
View ArticleMaximum number of machines allowed by license exceeded. How to remove old...
Looks like old machines are filling up our database and taking up valid machine licenses. I see these machines in the agent manager so suspect that they are causing this false error. How can I...
View ArticleShavlik Protect Inbound and Outbound Port Requirements Explanations
InboundTCP 80 (Only for Distribution Servers that utilize HTTP) Needed for Distribution Servers to Sync patches with Console only if using HTTPTCP 135 (Inbound on agentless target machine) WMI Scanning...
View ArticleLooking for a good Data Flow Doc
Hello All, I am looking for a doc that gives a fairly technical explanation of the data flow when scanning endpoints and deploying patches. Looking for port information during the data flow. Working...
View ArticleShavlik Database Consolidation
Hello, I have two Shavlik servers with one running 8.0.0 on SQL Express and one 8.0.2 on SQL 2005. We want to upgrade to v9.0.x and consolidate these two servers into a single Windows Server 2008 R2...
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Scan Stall/Freeze - Logged Errors: Failed to determine service pack name for...
Symptoms Patch Scans stalls or freezes between step '4. Scan for Patches' and step '5. Wait for Results.'Scans go from '1 of 1 machine complete. 0 machines not scanned' to '0 of 0 machine complete. 0...
View ArticleChanging Agents IP Address
I want to setup a workstation at site A and then move it to site B. Both site have different IP subnets.Can I install the agent at site A or will there be issues when I chnage the IP to site B?
View ArticleProblem with initializing the patch scanner
Has anyone received ths error when initiating a scan? There was a problem with initializing the patch scanner. To troubleshoot this problem, first check your licensing status, then go to...
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Best Practices and FAQ on using Threat protection with Shavlik Protect agents
Purpose This document is meant to help understand why a threat may not have been detected by the Shavlik Protect agent and what actions to take in such a scenario as well as best practices for...
View ArticleSafe Reboot with Shavlik Cloud
Hello Shavlik. Quick question, users with Shavlik Cloud agents get a Safe Reboot message that says, "When you log off, your system will restart per your IT Department's action to finalize patch...
View ArticleHow Can I remove old machines?
I am currently performing a scan on my entire network. In my network I have between 12-150 machines but the scans in Shavlik for some reason try to scan 645 machines, most of which are no longer on the...
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