| Symptoms |
|---|
Some users may find that all credentials are shared despite never setting the credentials to be shared in Protect.
Attempting to edit these credentials to not be shared is not possible as the option "Share this with background tasks, Agents, and other features" is greyed out. In this same window, users should see the following warning message:
"Warning: The console service is running under your account. All credentials are implicitly shared."
| Cause |
|---|
This issue is caused by the Shavlik Protect Console Service being set to log on as the specific account in which the user is currently logged in and not under the local system account. This can be verified by going to the Windows services, right-clicking the Shavlik Protect Console Service, and selecting properties. Under properties, under the Log On tab, affected users should see something resembling the following screenshot:
While users with settings like these enabled may not notice other problems in the functionality, as long as the service is set to run under "this account" this issue will persist.
| Solution |
|---|
In order to solve this issue, users must set the Shavlik Protect Console Service to run under local system account. This can be done by simply opening up the same window in the previous section (Services >Right-click "Shavlik Protect Console Service" > Select Properties > Log On tab) , and changing the setting under "Log on as:" from "This account" to "Local System account". After changing the setting, the window should look like this:
Click apply, and you will be required to restart the service, this can be done by right-clicking the service again and selecting restart.
After completing these steps and launching protect, users should once again be able to choose to share or not to share their credentials.
| Affected Product(s) |
|---|
Shavlik Protect 9.x