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Could not establish trust relationship for the SSL/TLS secure channel with...
Symptoms When Help > Refresh License key is selected in the Protect Console the following error is returned:Could not establish trust relationship for the SSL/TLS secure channel with authority...
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Deployment Tracker Status - Unable to Verify
SymptomsAfter deploying patches, the Deployment Tracker shows a status of 'Unable to Verify'. CauseAfter deploying a patch, the rescan was unable to successfully scan the target machine and verify...
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Protect 9.0 with Patch 1 full product installation or Patch 1 install failing...
Purpose The purpose of this documentation is to provide additional information and resolutions when the installation of Protect 9.0 with Patch 1 full product installation or Patch 1 fails with "Error...
View ArticlePatching with Shavlik Protect slow
Hi guys, I'm new to this forum so please be patient in case I'm asking a question that has already been asked.i'm using Shavlik Protect in the version 9.0.0 and I'm wondering if the tool is simply...
View ArticleBug in Apache Tomcat 6.0.37 Patch Detection.
We have systems that have been patched up to Apache Tomcat 6.0.39. When we scan these systems the Apache Tomcat 6.0.37 patch is showing up as applicable and missing which is a bug.Please resolve. I...
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Error Code 13
I've looked at the document that list the variious error codes, but I've never seen this one before. I'm scanning based on an AD OU, and this is only happening to some of those machines. "The scan...
View ArticleUpdating Google Chrome when Chrome is set to Manual Update
I have a question about updating Google Chrome when there is a Group Policy setup to only allow manual Chrome updates. Using Shavlik Protect, I can scan a machine with this setup and the scan detects...
View ArticleEdit/Remove Stored Credentials
Hello,I'm using Shavlik Protect Standard 9.0.0 Build: 1182. I'm just curious if there is a way to edit and/or remove credentials that are stored for accessing a system. Being a company that is either...
View ArticleAdobe flash scan error
Hi.When patching the latest Adobe Flash the 12.0.0.70 gets installed correctly on clients. But when rescanning Shavlik states thatversion 12.0.0.44 is missing and wants to install that. This fails as a...
View ArticleSQL Server Query Operation Timed Out
The past few times when performing a security patch scan I recieve this SQL error. "A database operation failed. Please verify you can connect to the configured database." "A SQL Server query...
View ArticleMS Updates are listed multiple times in Win2008R2?
Hello Forum. More of a general observation question than anything, seeing that this application deals with updates. I am experiencing this on multiple Win2008R2 servers, and it's not always the...
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Correcting Issues caused by out of date root certificates
Purpose This will help you identify agent issues caused by out of date root certificates. Cannot install or update agent binaries in Shavlik ProtectInstalling or updating Protect agent binaries...
View Articlecan I export patch groups in Protect 9?
Hi, Is there a way to export/import patch groups in Protect 9? ThanksPatrick
View ArticleAutomatic Snapshot removal
Hi, I am using Protect to take a snapshot before deploying patches to enable an easy rollback point if required. I have set the Delete old snapshots (age in days) to 2 days, but the snapshots are...
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Create a New Protect Database
PurposeThis document will outline the process of creating a new database for use with Protect. Description On the Protect Console machine, open the Protect Database...
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Error loading patch definitions: Failed to load the patch definitions.
Template SymptomAn error occurs performing certain actions in Protect:Editing a TemplateClicking Help > Refresh FilesClicking Tools > Custom Patch EditorRelated symptoms:Clicking Help > About...
View ArticleShavlik Protect Requirements Guide
Purpose This document is meant to be a guide to link you to all requirements or pre-requisite information you may need for Shavlik Protect. Description Below is a list of links to the different...
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Shavlik Protect Landing Page
This is a list of highly recommended documents for improving general knowledge of the Shavlik Protect product. This article is not a comprehensive list of documents. Initial Installation &...
View ArticleIncreasing the database timeout period for Protect
Symptoms Shavlik Protect or vCenter Protect report database timeout errors In the ST.Protect.managed.log file, you see may see an error such as the following:...
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ITScript - Errors Importing Custom ITScripts
SymptomImporting a Custom ITScript presents an error. The error, cause, and solution will vary; this doucment will cover each individually. ErrorsNote - The following errors list a specific file...
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