Issue ' Failed to load catalog ' when scanning ESXi Hypervisor
Issue If you try to scan a one/few ESXi 5.0 Hosts with "Scan for missing bulletins" you may get the following error: Failed to load catalog for embeddedEsx.5.0.0, host ST.Virtual.Vim.HostSystem....
View ArticleScans running at a crawl
Hi, I have two Protect Standard servers running in two countries.Both are running 9.0.0 Build 1182 on MS Server 2003 R2 One server takes a few minutes to scan a bunch of machines, the other can take...
View ArticleTroubleshooting Software Asset scan
Objective of a Software Asset scan Shavlik Protect scans for the software components conatined on one or more machines. You can perform this scan on physical machines, online virtual machines, offlline...
View ArticleUpdating Root Certificates Information
Symptoms Cannot install or update agent binaries in Shavlik ProtectInstalling or updating Protect agent binaries fails The agent interface installs, but the the scanning engines, such as patch,...
View ArticleManually downloading patch data files for Shavlik Protect and vCenter Protect...
PurposeWhen running the Shavlik Protect or VMware vCenter Protect console in a secure environment without Internet access, it is necessary to download the latest data files on a system that has...
View ArticleGathering a DPD Trace
Attached is a .zip that contains everything needed to run the DPDTrace and step by step instructions are included. DPD stands for Dynamic Product Detection. It’s the method our scan engine uses to...
View ArticleIncorporate agent into deployment image
We are preparing to roll out new laptops (that will not typically be on our network) in our organization and I would like to include the Shavlik agent in the image, rather than install it after the...
View ArticleNewly released patches do not show up in a scan
Newly released patches do not show up in a scan, What can I do ? Verify the patch has actually been released in our XMLYou can verify this by checking View\Patches and searching for the desired...
View ArticleWhy does MSST-001 show missing even after deployment?
IssueMSST-001 shows as missing, even after deploying a patch deployment to the target. CauseMSST-001 is designed to always be missing. The MSST-001 ‘patch’ is specifically used for Custom Actions and...
View ArticleClik here to view.
Scheduled Event Log Shows Error -1066598274
IssueScheduled Tasks Return Error -1066598274 CauseThis occurs when the credentials used to schedule the task do not have 'Local Administrator' rights. ResolutionUsing credentials that do have 'Local...
View ArticleEOL Patches
I have a few people that I cannot convince to upgrade. Unfortunatly, they are influentual and get their way. They insist on using Office XP from 2002. I was also tasked with getting a couple of new...
View ArticleShavlik Protect console certificates
This article is intended to provide basic information about Shavlik Protect console certificate and the first steps to troubleshoot issues thanks to the tool STMgmt.exe Certificates information When a...
View ArticleMoving a Protect database from one SQL server to another
PurposeThis article provides steps to migrate an existing database for vCenter Protect or Shavlik Protect to another SQL server. Resolution Note: Before migration, ensure that Microsoft SQL...
View ArticleClik here to view.
Methods to install a Shavlik Protect Agent
Abstract : Agent installation prerequisites can be found in the Quick Start Guide here :http://www.shavlik.com/uploadedFiles/Support/Online_Documentation/Shavlik_Protect_90/agent-quick-start-guide.pdf...
View Articlest.distributionservers.log Log file
Can an enhancement request be made to the Distributed repository client log, can it please include the date rather than just a time, as it is very difficult if you have issues to identify whether the...
View ArticleClik here to view.
Setting up the Custom Action to Remove the Remote Scheduler for Protect...
1. These steps are intended for use if you need to remove the Shavlik (ST) Remote Scheduler service from multiple systems.Please download the attached zip file at the bottom of this document called...
View ArticleClik here to view.
Managing certificates : Exporting, Importing & Copying
This document intends to explain how to manage certificates within a Windows operating system. Export a certificate 1. Run MMC > File > Add/Remove Snap-in > Select Certificates>...
View ArticleClient cannot configure agent to listen
I have one laptop running Windows 7 64-bit that the agent says, "cannot configure agent to listen. Listening is disabled." in the logs. I also get an eventid 1000 and 1001 in the event log. Log Name:...
View ArticlePatch supercedence in 9.0.1182
Where do I disable supercedence in 9.0.1182? Having an issue with MS12-034 (Combined Security Update for Microsoft Office, Windows, .NET Framework, and Silverlight (2681578))showing up as missing on...
View ArticleShavlik Protect firewall and proxy exceptions URL list
Symptoms Patch files fail to downloadPatch definitions fail to updateThreat definitions files fail to downloadActivation or License Refresh failsHome page RSS feed fails to loadProduct check for update...
View Article