Requesting console and agent logs for Protect
Here are some basic instructions on how to request console and agent logs for Protect 8.x and 9.x. These should work for most console and agent type issues. Protect 9.X console logging: 1. Please...
View ArticleManaging VMware snapshots with Protect
What is the Shavlik Protect process that manages VMware snapshots? If I deploy patches to a virtual server and have a snapshot take that is only supposed to last 2 days, how is this snapshot deleted...
View ArticleReporting patch amounts
I have been asked to generate reports to our board from Shavlik of the amount of patches deployed from shavlik each month. I cannot easily see where this can be done. Does anyone know where this can be...
View ArticleUnable to list Scheduled Tasks
Hi all, We are using Shavlik 9.0. I have the application configured and everything is working as expected except, I cannot view scheduled tasks that I have created in the "Scheduled Tasks" - "Jobs"...
View ArticleLinking a Virtual machine file to a group
I see in the Help that I can have an external file with virtual machines listed that I can "Link to a Machine Group". Is the format of this file similar to a "regular" machine file (simple txt file...
View ArticleFirewall Problem
I thought I had this solved but apparantly not. I cannot make contact with an agent unless the Windows 7 firewall is off. I have opened up ports 139 and 445 and opened the Shavlik program in the...
View ArticleUnable to install ALL patches.
We seem to be unable to get any of the machines we patch using Protect to install ALL of the detected missing patches.The best we can get it down to is 5 to 7 Patches Missing.If a machine is detected...
View ArticleAuthentication Limitation with Protect 9.0+ and SQL 2005
Users may encounter an error when installing or upgrading to Protect 9.0+ when the database resides on a SQL 2005 server. The root cause of the issue is due to a limitation in SQL 2005.To reproduce...
View ArticleNo Deployment Reports
I don't get any information in Deployment Tracker on an automatic deployment. If I do a manual deployment, the information is there. If I have the agent do a deployment, I get nothingin tracker. The...
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How to activate Shavlik Protect console - Licensing
Product: Shavlik Protect 9.xVMware vCenter Protect 8.x Access the licensing window Help > Enter/Refresh license key Shavlik Protect Activation window Activate the Console online Select "Product...
View ArticleConsole Timing out?
Does anyone else notice if you leave your console up for a long period of time like 3 days, that it eventually times out and you have to close your console, restart the console service before you can...
View ArticlePatch Definitions not updating?
Anyone else noticing that patch updates are not downloading properly? Every time an xml file is ready, My consoel is set to download them every 1 hour, Yet the next day the newest xml file will not be...
View ArticleShavlik Protect Inbound and Outbound Port Requirements Explanations
InboundTCP 80 (Only for Distribution Servers that utilize HTTP) Needed for Distribution Servers to Sync patches with Console only if using HTTPTCP 135 (Inbound on agentless target machine) WMI Scanning...
View ArticleHow-To troubleshoot Error 5 - Access is denied
The Error 5 Error 5 usually indicates a permissions related issue. What should I check ? Have I set everything as required ? - Do I have local admin rights for the target machine ? - Is the remote...
View ArticlePatch scan discrepancy in scan results
I'm not sure how to classify this question, but I scanned a Win2008 server using the agent scan. It found no patches.Then I ran a Windows update on the server, it found 9 patches, which I patched and...
View ArticleNew Shockwave Release
I see that there's a new Shockwave release which is supposed to update from 12.0.3.122 to 12.0.3.133. I am using Shavlik Protect 9, build 1182 with the latest data versions. While a scan of a system...
View ArticleChrome version 65
Shavlik Protect is reporting that some machines have Chrome version 65.x and some have version 28.x. Is there some correspondence between the two numbering systems? How does Shavlik Protect handle...
View ArticleReports Crash unless in PDF Format
I have recently upgraded to Shavlik Protect 9 and since then whenever I run any reports Shavlik crashes, the only format of report that does not crash is .PDF. Is there any way to stop this crash?
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Connection failed to [IP]: Unable to connect to the remote server.
When launching Protect version 9 a prompt appears with the following message: Connection failed to [IP]: Unable to connect to the remote server. This prompt indicates that an ESXi has been added, and...
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