The Error 5
Error 5 usually indicates a permissions related issue.
What should I check ? Have I set everything as required ?
- Do I have local admin rights for the target machine ?
- Is the remote registry service running ?
To test the remote registry connection: From the console machine to the target machine -
Open regedit > File > Connect Network Registry , Open one of the hives and ensure you can read the actual Key - what is the result ?
- Does the local user account have full permissions to the remote registry as local administrator ?
Open regedit and go to:
HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlSecurePipeServerswinreg
- Reboot both target and console machine - what is the result after a scan ?
- Can you complete a nslookup IP Address, NETBios Name, FQDN both forward and reverse for target and console. Ensure results are consistent.
- Is this the only machine you are getting this error ?
- Do you have credentials assigned to this machine in the machine group ?
- What credentials is set in the Machine Properties? Go to the Machine View, right-click on the device and click "Machine Properites". Verify good credentials are listed there.
- Try disabling your anti-virus and firewall and seeing if it makes a difference to your error ? If it does, re-check the port list to ensure all necessary ports are enabled. http://community.shavlik.com/docs/DOC-22939
Following the above steps the issue is still present
Be sure to have followed the pre-requisites guidelines :
Contact the support by opening a case via the portal and provide clean logs:
To gather the logs, please see the following document: http://community.shavlik.com/docs/DOC-22921