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How to shrink a database
Template Purpose This document will outline the process of shinking the Shavlik Protect database. Note: In order to shrink Shavlik Protect or WMware vCenter Protect database, please...
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Agent Status and Corresponding Icons
Template PurposeThis document outlines the symbols associated with an agent's status. Symptoms The agent is active on the machine. The agent is not active on the...
View ArticleCannot fully comunicate with the console service (2040453)
Symptoms When using Shavlik Protect Standard, you receive the error pop up stating: "Shavlik Protect Standard cannot fully comunicate with the console service. Some tasks requiring the console service...
View ArticlePatching more than two hosts in parallel
Hi Folks, I'm new to Shavlik and am experimenting with patching a subset of management servers using Shavlik under the 30 day trial. When running a deployment on say 10 servers discovered via...
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Invalid source file path error.
We updated our patching plicies a few weeks ago and found that many systems are still showing a great deal of missing patches. After inspecting various STPatch.log files it seems that all of the...
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Launch Interface - Error - Initialize License Fails
Template SymptomsLaunching the Protect Interface crashes the Console Service.Error found in ST.Protect.Managed: Server stack trace: at...
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Scheduled Tasks - Daylight Savings Time
Template PurposeThis article covers how Daylight Savings may affect Scheduled Tasks. Note: Though tested, results may vary by OS, and regional preferences. A workaround is to delete...
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"Failed Signature Check" often..
I'm seeing many patches, primarliy Microsoft that keep failing on the download. They seem to fail with an error of "fialed signature check." If I Google the missing files, download them myself, then...
View ArticleQuestions on DOC-23055, remove snapshots
http://community.shavlik.com/docs/DOC-23055 outlines a way to remove snapshots by faking another patch job shortly after the real one. What I don't understand however, is in step 4, it says "You need...
View ArticleSQL bounce and sanity check
When both options, SQL and sanity check are selected, what is the exact order of operations? Does SQL get stopped before the sanity check reboot and stay down for the duration of patching? Does SQL...
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Gathering a DPD Trace
Template PurposeThis document outlines how to run a DPDTrace. This may be necessary when troubleshooting detection issues. Steps DPD stands for Dynamic Product Detection. It’s the method our scan...
View ArticleMSWU-819 - KB2826026 / MSWU-808 - KB2760758
Patches kb2826026 & kb2760758 are scanned as missing by Shavlik patch analysis on servers with "Microsoft Access database engine 2010" installed but patch installation cannot be done. -> Error...
View ArticleMS11-025 reporting missing after last patching
Hi, after the last patch sequence (patches added on Nov 12) an old patch, MS11-025, which was installed on all servers years ago, is now reporting missing on about 50% of the servers.
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Feature Request: Patch Superscedence in Defined Patch Groups
These are my comments moved over from this thread: http://community.shavlik.com/docs/DOC-2156#comment-28129 The issue is that when using defined patch groups, time is wasted by installing patches that...
View ArticleSQL Server Query Operation Timed Out
The past few times when performing a security patch scan I recieve this SQL error. "A database operation failed. Please verify you can connect to the configured database." "A SQL Server query...
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Machines with Multiple NICs and IP addresses
I have an environment that has PCs with multiple NICs and IP addresses. I also use Hamachi to create a VPN session back to the Shavlik Protect Console. When I add an agent or scan a machine remotely,...
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Email reports not generated after Agent Patch Scan
Template PurposeEmail reports not generated after Agent Patch Scan. Steps to Reproduce Email Reports are enabled in a Patch Scan template under the email tab.Report...
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Pre-Deployment Snapshots of Virtual Machines are not taken when enabled in...
Template SymptomsVirtual machines are visible in the machine group under the Hosted Virtual Machine tab. The Pre-Deployment Snapshot option is enabled in the deployment template....
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Sending updates to Agents on the Cloud returns Agent didn't respond
Template SymptomsSending updates to Agents on the Cloud returns message: "Agent didn't respond." CauseThe Agent didn't respond message refers to communication on a...
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Protect Console Service Crashes Frequently
Template SymptomsShavlik Protect Console Service crashes frequently and/or will not stay started. Potential CauseAn accumulation of files in the 'BadFiles' directory...
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