Clik here to view.
Manual installation of agent fails on registration.
SymptomsYou attempt to manually install an agent and it fails during the registration process. Error found in registration.log 'Error during registration. Error: Error 1300: Not all privileges or...
View Articlejava7-60 install file?
Hello, Using agent to install Java7-60. The agent log appears to attempt to download a file with the name "jre-7u60-windows-i586.exejre-7u60-windows-i586.exe" Is there a mistake in the XML, or some...
View ArticleClik here to view.
Flash 13 to 14
Adobe has released Flash 14. Shavlik is supporting Flash 14. However, scans detect Flash 13 and then update it to the latest version of 13. Please Shavlik, can you make it so Flash 14 will get...
View ArticleClik here to view.
Install Error - Your system does not meet the minimum supported operating...
SymptomsInstalling Protect fails with error: Your system does not meet the minimum supported operating system and service pack level. The minimum requirements are: - Windows XP x86 SP3- Windows XP x64...
View ArticleClik here to view.
How To: Manually updating patch data files for Shavlik Protect
Purpose When running the Shavlik Protect or VMware vCenter Protect console in a secure environment without Internet access, it is necessary to download the latest data files on a system that has...
View ArticleClik here to view.
9.1 Protect crashes when opening
Symptoms When you open Protect and error appears and the program crashes In the ST.ProtectManaged log you will see the following errorLogs are locatedC:\ProgramData\LANDesk\Shavlik Protect\Logs...
View ArticleClik here to view.
Patch progress stays at status scheduled , but no patch gets deployed
Patch progress stays at status scheduled , but no patch gets deployed . Machine progress stays at executing the patch but it never progress.Using shavlik 9.1 . port 5120 and 3121 is open from...
View ArticleClik here to view.
No other patches will deploy when one patch gets the below error.
The error states that "Patch download failed - retry scheduled. No other patches will deploy when one hangs like this. It will simply sit on executing but will go no further. We recently moved...
View ArticleUnable to install the Scheduler Service
I have two machines on which I cannot install the scheduler service. When I try to install the scheduler I get the error "The scheduler on machine 'xxxx' is not available. (Error: 10060)" and an option...
View ArticleClik here to view.
Overlooked Patches....
Hi there, I am using Shavlik Protect Standard 9.1.0 Build: 4334 on a W7, 64-bit with MS-Office 2010 installed. I scan 'My Machine' and it lists 11 patches as missing (see Pic1 - below).A reboot is...
View ArticleClik here to view.
Scripted uninstall of Shavlik Protect Agent?
So now that we have our installation script working. What options are there for uninstalling? If we do it manually through Add/Remove Programs, we first have to uninstall any Engines (Patch and/or...
View ArticleAgent Registration for reimage/reloaded systems?
How does Shavlik handle agent registrations for systems that have been wiped and reloaded for one reason or another? For example, PC01 was active in the domain and had active agent on it. Issue...
View ArticleTrying to patch a VMware template
This is our first attempt to patch a VMware template and after configuring the correct permissions and accounts it access the host and guests but I receive the following when doing a scan. "Complete...
View ArticleClik here to view.
Shavlik Protect End-User License Agreement
PurposeThis document lists the Shavlik Protect End-User License Agreement: Shavlik Protect \EULA END USER LICENSE, MAINTENANCE, AND SUPPORT SERVICES AGREEMENT This End User License, Maintenance, and...
View ArticleClik here to view.
Scan results show 1 or 2 missing patches where many more patches should be...
Symptoms Scan results will show a limited number of missing patches, generally Microsoft Visual C++ or Studio Shell. Additionally, the scan results will not show Patches Installed or Service Packs...
View ArticleInformation about the behavior of patching Adobe and Mozilla products with...
Purpose This article is meant to provide information about how Protect provides security updates for Adobe and Mozilla products incrementally. Description When a vendor supports multiple branches or...
View ArticleShavlik Protect Agent 9.0 Java 7 Update 65 Bug
Hello Forum Users/Support, We use the Shavlik Protect Agent to patch user laptops that are not connected to the network 24/7 and everything was working until the latest version of Java 7 update 65 was...
View ArticleClik here to view.
Error when Scheduling Scan with Auto-deploy: Failed to schedule operation:...
SymptomsWhen attempting to set up a scheduled scan with auto-deployment, you receive a pop up error stating: Schedule: Failed to schedule operation: 'Unkown error (0x84000005)'Within the...
View ArticleClik here to view.
Shavlik Console Service
Hello, I have recently began experiencing issues with the Shavlik Console Service stopping unexpectedly which causes the scanning to freeze up. I have included both the errors that I receive each time...
View ArticleScanning a remote machine using Protect fails with Error 452: Unable to...
Symptoms Cannot scan a remote machine with Protect Scanning a remote machine in Protect fails with the following error: Error 452: Unable to connect to the remote machine Cause This issue occurs if...
View Article