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Troubleshooting Shavlik Protect patch scan error messages
Purpose Many of the common Shavlik Protect scan errors can be corrected by changes to configuration or environment. This article lists the most common scan error messages and provides some guidance on...
View ArticleSchedule job doesn't show up in Schedule Task Manager
I am running Shavlik 9.0 Build 1182. Everytime I schedule a job the program tells me that it has been sent to the Schedule Task manager but when I check it there it doesn't show up. The job still runs...
View ArticleShavlik on Windows 7 Diebold ATMs
Hello all! I am trying to use the shavlik agent on my new Windows 7 Diebold ATMs. The operating system by default is hardened although I don't know exactly what was done. I know that I can not map...
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Deployment Tracker Stays at Scheduled Status
SymptomsWhen deploying patches, the deployment tracker shows 'Scheduled' but never updates with new statuses. CauseThere are 2 causes for this issue:Port 3121 is not blocking transmissions for the...
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ESXi Hypervisor Bulletin Scan fails
SYMPTOMS -When running a bulletin scan on an ESXi hypervisor, the Shavlik Protect Operations Monitor shows the status:Complete with errors. Check the hypervisor network configuration and firewall...
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Gathering a DPD Trace
PurposeThis document outlines how to run a DPDTrace. This may be necessary when troubleshooting detection issues. Steps DPD stands for Dynamic Product Detection. It’s the method our scan engine uses...
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Shavlik 9.1 downloads same file multiple times
Hi there, Scenario:Since patch Tuesday has come about, I had my Test Workstations scan for missing patches. Once the results came back in, I could see the list of missing patches. This is in Machine...
View ArticleQuestion about pushing software that isn't listed in the "Software...
Perhaps I have overlooked something this simple since I haven't pushed software from Shavlik yet; I have only used it to install/reinstall the Shavlik agent, and to push security patches/service packs...
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Scheduling deployments fails with Error 1385
Symptoms Cannot schedule deployments in ProtectScheduling deployments fail with Error 1385 (this error may also appear in application logs)This issue does not always occur on all targets Cause This...
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What causes an unhandled exception error?
One of my customers began getting an unhandled exception error whenever they try to do a scan of machines from a text file in Shavlik Protect Standard. Has anyone ever experienced this issue before?...
View ArticleManually Installing Agents via Script when Policy has Spaces in Name
Have not been able to find a definitive answer so I will post this here. I am attempting to install agents with a specific policy during a SCCM deployment. This is the line I'm attempting to use:...
View ArticlePatch Management Policy and Procedures
We are working to formalize a patch management policy and procedure. Does anyone have any examples they would be willing to share or some good points of reference? Thank you in advance.
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Shavlik Protect Migration Tool User’s Guide
Template PurposeThis document is to provide a linkable article for salesforce when providing customers with migration information. Shavlik Protect Migration Tool User’s Guide Download Shavlik Console...
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How the Shavlik & Microsoft Scheduler work
PurposeThis document outlines how scheduled events occur when utilizing the Shavlik Scheduler vs the Microsoft Scheduler. Where Scheduled Events are Stored Scheduled...
View ArticleShavlik protect port script
Hello, I found this document which details both the required ports for shavlik protect and some methods for opening the required ports: https://community.shavlik.com/docs/DOC-23109 Unfortunately I...
View ArticleJava 7_45
Hi all, I am experencing issues using Shavlik to deploy Java 7u45. 18 of 54 systems did not get updated. On a test machine that had the issue this is what I did. Scanned the system with the default...
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Help upgrading to 9.1 from 8.1
Hello, My company is currently running Shavlik 8.1 on a Window 2003 server with SQL 2008 R2. It no longer will download definitions and we can not even patch with the patches that it currently knows...
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Custom Action vs. Custom XML
PurposeThere are 2 ways to push 3rd party patch/programs with Protect that are not part of the Shavlik content. Method 1 - Custom ActionMethod 2 - Custom xml.This document outlines the Pro's and Con's...
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MSWU-919 quietly re-released?
I experience a strange problem yesterday that I haven't seen before. We had previously approved the patch for MSWU-919, Q2800095 (File Windows6.1-KB2800095-x64.msu), shortly after it was initially...
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Error 900 when performing a patch scan after latest content release
Symptoms Error 900 Critical Error, send logs to support We are aware that some of our customers are receiving an Error 900 when performing a patch scan. We believe a data error in the latest content...
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