Purpose

Following upgrading to Shavlik Protect version 9.1.4446 some users may encounter an error "The e-mail service is currently not available", and some users may find that their automated email reports are not sending. The purpose of this document is to provide a workaround for those who may encounter this issue and for those affected help restore proper function of automated email reports in Protect.

Symptoms

Following the installation of the Patch upgrade for Protect that takes the application from version 9.1.4334 to 9.1.4446, some users after completing a scan or initiating a deployment may receive a dialog box popup in the application containing the following error:

"The e-mail service is currently not available."

The Protect.Managed log should show the following exception:

2014-XX-XXTXX:XX:XXXXXXX E EmailRecipientSelector.cs:205|ST.UI.UserViewableException: The e-mail service is currently not available. ---> System.ServiceModel.ProtocolException: The .Net Framing mode being used is not supported by 'net.pipe://localhost/ST/Console/Messaging/ResultsNotification'. See the server logs for more details.

   at System.Runtime.AsyncResult.End[TAsyncResult](IAsyncResult result)

   at System.ServiceModel.Channels.ServiceChannel.SendAsyncResult.End(SendAsyncResult result)

   at System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object[] outs, IAsyncResult result)

   at System.ServiceModel.Channels.ServiceChannelProxy.TaskCreator.<>c__DisplayClass2.<CreateTask>b__1(IAsyncResult asyncResult)

   at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)

--- End of stack trace from previous location where exception was thrown ---

   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)

   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

   at ST.UI.Controllers.Configuration.MailController.<SendNotificationEmailAsync>d__d.MoveNext()

   --- End of inner exception stack trace ---

   at ST.UI.Controllers.Configuration.MailController.<SendNotificationEmailAsync>d__d.MoveNext()

--- End of stack trace from previous location where exception was thrown ---

   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)

   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

   at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()

   at ST.Protect.Forms.Email.EmailRecipientSelector.<SendEmailClickAsync>d__13.MoveNext()

Cause

Users should only see this error message after upgrading using the patch, not the full 9.1.4446 install. It appears that during the patch upgrade process, some of the necessary components may not upgrade successfully in some environments.

Resolution

We are working on the upgrade issue, and this will be fixed in an upcoming patch release. In the meantime, to correct the issue uninstall Shavlik Protect, download and re-install Protect using the full 9.1.4446 installer. Note: Uninstalling and re-installing Protect will not lose any user data or configuration, as this data is all contained within the database. Before re-installing Protect, to help ensure the product can point back to the database it would be a good idea to open the Database Setup Tool and verify the path to the SQL database and the credentials used. These will need to be entered after re-installation is completed.

The full installation package can be downloaded from the following link:

http://rs.shavlik.com/downloads/ShavlikProtect_9.1.4446.exe

Affected Product(s)

Shavlik Protect 9.1.4446