Purpose

This document includes instructions on how to increase the deployment timeout for offline hosted virtual machines.  Performing the steps in this document will be required when a deployment to an offline hosted virtual machine requires more than 120 minutes to complete.  The typical cause would include a deployment of a large number of patches to a single machine. 

Symptoms

You will see the following error message in the Deployment Tracker approximately 120 minutes into the deployment process.

A subsequent scan of the target offline hosted virtual machine will show fewer patches missing indicating some of the patches installed within that 120 time-frame.

Resolution

Manually increase the deployment timeout by editing the STEnvironment.config.

1.  Close Protect.

2.  Stop the Shavlik Protect Console Service.

3.  Navigate to the Protect installation folder. (C:\Program Files\LANDesk\Shavlik Protect by default)

4.  Make a backup STEnvironment.config.

5.  Edit the STEnvironment.config.

6.  Add the following text AFTER: threatDataDirectory="C:\ProgramData\LANDesk\Shavlik Protect\Console\ThreatData"

virtualDeploymentTimeout="4"

This is what it will look like after your change:

tempReportsDirectory="C:\ProgramData\LANDesk\Shavlik Protect\Console\TempReports"

threatDataDirectory="C:\ProgramData\LANDesk\Shavlik Protect\Console\ThreatData"

virtualDeploymentTimeout="4" >

7. Close and save the STEnvironment.config file.

8.  Start the Shavlik Protect Console Service.

9.  Launch Shavlik Protect and test.

Affected Products

Shavlik Protect 9.x