I have a recurring issue where the clients (with agents) are not updating the Patch and Threat definitions and a manual update attempt on the client via the agent is often not successful. My methods of resolving the problem are to either right click on a machine in the Shavlik Administration console and select (1) Update Patch Data and then (2) Update Threat Data. If this does not work then I reinstall the agent. One problem is that I cannot figure out how to accurately determine which version of the Patch and Threat definitions are on each client without walking to each client. Does anyone know how to create a report or other procedure to do this within the console?
Even though the definitions on the console (Help->About->Shavlik Protect Advanced->Data Versions) might be up-to-date, I have found Shavlik Agents with Patch data that is weeks or months old. This leads to inaccurate patching information. I would like to detect these issues sooner or resolve the issue in an automated manner.