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Unable to connect to remote server

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Hi,

 

I'm trying to update the files on my Shavlik server in Argentina but I appear to be unable to contact the download server. The following messages appear;

 

Downloading the latest manifest...

Error: File not downloaded: protect.manifest.xml

Error reason: Unable to connect to the remote server: http://xml.shavlik.com/data/Protect/v9/90/manifest/protect.manifest.xml

Downloading latest engines and definitions...

Error: File not downloaded: PatchInstaller.msi

Error reason: Unable to connect to the remote server: http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/PatchInstaller.msi

Error: File not downloaded: AssetInstaller.msi

Error reason: Unable to connect to the remote server: http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/AssetInstaller.msi

Error: File not downloaded: ThreatInstaller.msi

Error reason: Unable to connect to the remote server: http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/ThreatInstaller.msi

Error: File not downloaded: STPlatformUpdater.exe

Error reason: Unable to connect to the remote server: http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/STPlatformUpdater.exe

Error: File not downloaded: cl5.exe

Error reason: Unable to connect to the remote server: http://xml.shavlik.com/data/protect/v9/91/Protect/1048/cl5.exe

Error: File not downloaded: safereboot64.exe

Error reason: Unable to connect to the remote server: http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/SafeReboot64.exe

Error: File not downloaded: safereboot.exe

Error reason: Unable to connect to the remote server: http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/SafeReboot.exe

Error: File not downloaded: scriptcatalog.zip

Error reason: Unable to connect to the remote server: http://xml.shavlik.com/data/scriptcatalog.zip

Error: File not downloaded: ST.Licensing.Data.dll

Error reason: Unable to connect to the remote server: http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/ST.Licensing.Data.dll

Error: File not downloaded: pd5.xml

Error reason: Unable to connect to the remote server: http://xml.shavlik.com/data/pd5.xml

Error: File not downloaded: 7z.dll

Error reason: Unable to connect to the remote server: http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/7z.dll

Error: File not downloaded: STRemoteCommand.exe

Error reason: Unable to connect to the remote server: http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/STRemoteCommand.exe

Error: File not downloaded: DplyEvts.dll

Error reason: Unable to connect to the remote server: http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/DplyEvts.dll

Error: File not downloaded: StSchedEx.exe

Error reason: Unable to connect to the remote server: http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/STSchedEx.exe

Error: File not downloaded: ai_dpd.xml

Error reason: Unable to connect to the remote server: http://xml.shavlik.com/data/ai_dpd.xml

Error: File not downloaded: assetinventory.xml

Error reason: Unable to connect to the remote server: http://xml.shavlik.com/data/assetinventory.xml

Error: File not downloaded: hypervisors.xml

Error reason: Unable to connect to the remote server: http://xml.shavlik.com/data/hypervisors.xml

Error: File not downloaded: hf7b.xml

Error reason: Unable to connect to the remote server: http://xml.shavlik.com/data/hf7b.xml

Error: File not downloaded: stScheduleView.exe

Error reason: Unable to connect to the remote server: http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/STScheduleView.exe

Error: File not downloaded: iadata.xml

Error reason: Unable to connect to the remote server: http://xml.shavlik.com/data/iadata.xml

All engines and definitions are up to date.

Updating database with new definitions...

Checking for definition changes...

Updating the database with the latest definitions...

Downloading latest IT scripts...

Error: File not downloaded: scriptcatalog.zip

Error reason: Unable to connect to the remote server: http://xml.shavlik.com/data/scriptcatalog.zip

All engines and definitions are up to date.

Downloading PowerShell modules...

Importing ITScripts...

Process complete.

 

I've rebooted the server (Windows Server 2003), tried with the AV disabled also.

 

I checked on a different server (Windows 7)  that I have in the UK and everything downloads OK there. I can access the web from the server and I also tried re-activating the license key - but that failed as it couldn't connect to the shavlik.com server.

 

Thanks,

 

Steve


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