Install- Error 1612: The installation source for this product is not available

When upgrading from an older version of Protect, to the current version, some users may receive the following error:

Error 1612: The installation source for this product is not available. Verify that the source exists and that you can access it.

Users who receive this error message will be unable to install protect until the issue in question is resolved.

The upgrade process is unable to complete due to a failed/partial uninstall of the previous verison of Protect or a failed/partial install of the current version. In order to resume the upgrade process, this partial install must be removed.

In order to resolve this error, the user must remove all remainining elements of previous Protect installations/failed upgrades following to ensure proper installation. In attempting to completely remove all previous instances of Protect software and installations, it is recommended that the administrator try using the Microsoft® Fix It tool- as this tool can make the process easier, and minimize manual interaction with the registry.

*Note: The Fixit utility is provided by Microsoft. As Shavlik cannot guarantee the tool's proper function, make sure you read any known issues or guidelines for this tool on Microsoft's site prior to use.

This tool can be obtained from Microsoft at the following link:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

Here are instructions on how to use this Fix it tool:

-Use the link above to navigate to the Fix it main page.

-Click on ‘Run Now’ and choose ‘Save File’.

-Run the .exe file that is downloaded and choose ‘Accept’ on the first page.

-Choose the second option ‘Detect problems and let me select the fixes to apply’.

-Choose the ‘Uninstalling’ option

-You will see a list of the installed products on the server.  Choose the product if you see it on the list for instance. ‘VMware vCenter Protect’.  If you do not see  the product on the list then select ‘Not listed’.

To continue, if vCenter Protect or Netchk Protect is listed:

-Choose vCenter Protect or Shavlik NetChk Protect and click ‘Next’.

-Choose ‘Yes, try uninstall’

-Verify both options are check-marked and click ‘Next’.

-You should see a screen that indicates whether vCenter Protect was uninstalled or not.

-Click ‘Next’ and the close out of the screen.

If vCenter Protect or Netchk Protect is Not Listed:

Choose ‘Not Listed’ and click ‘Next’.

Enter the product code for the version of the Product installed and click ‘Next’. (Include the brackets)

Product codes for vCenter Protect/NetChk Protect are listed below.

Verify both options are check-marked and click ‘Next’.

You should see a screen where it indicates whether the product was uninstalled or not.

Click ‘Next’ and the close out of the screen.

Product GUID codes:

Make sure to use the exactly corresponding GUID for the version of Protect you are attempting to uninstall.

Shavlik NetChk Protect 7.x

Protect 7.0.832.0: {C6D1AE7C-DE93-4E93-A916-C4144525C82C}

Protect 7.0.841.0: {C6D1AE7C-DE93-4E93-A916-C4144525C82C}

Protect 7.1.410.0: {90047C28-0B1B-4B30-8177-50729907EBF2}

Protect 7.2.155.0: {9B7F1E45-4C47-4E25-9EAB-098923E4171C}

Protect 7.5.2716.0: {CEA2D643-08C0-422E-9B27-B58ED9D38D07}

Protect 7.6.1482.0: {661A3308-5BE2-4E0F-A752-BDDB247DD2DB}

Protect 7.8.1340.0: {0A4D8D5E-7177-4A45-8A7F-0A5757403F97}

Protect 7.8.1388.0: {0A4D8D5E-7177-4A45-8A7F-0A5757403F97}

Protect 7.8.1392.0: {0A4D8D5E-7177-4A45-8A7F-0A5757403F97}

vCenter Protect 8.x

Protect 8.0.3756.0: {F77AFB04-D13F-48DA-BB99-A5B31B6AAE0B}

Protect 8.0.3965.1: {5A696B05-9F06-4B3D-83A0-69E848EFAC4A}

Protect 8.0.4027.2: {5A696B05-9F06-4B3D-83A0-69E848EFAC4A}

Shavlik Protect 9.x

Protect 9.0.1106.0: {8045AD29-C6A4-43F5-9F1F-9560EB09F99A}

Protect 9.0.1182.0: {070964CB-00B0-4E36-A3F6-A09F76FBD197}

Upon completing these steps attempt again to install the latest version of Protect. If all remains of former Protect instances are removed correctly, the new version of Protect should install as desired without further issue.

If the Fixit tool fails to correct the error, you may need to manually delete an upgrade key located under HKEY_CLASSES_ROOT\Installer\UpgradeCodes in the registry. Then try reinstalling Protect with the latest installer.

Note: It is highly recommended to perform a backup of the registry before performing any modifications. For information on how to backup the Windows Registry:  http://windows.microsoft.com/en-US/windows-vista/Back-up-the-registry

If you continue to encounter any install errors, please contact Shavlik Support (http://www.shavlik.com/support/contact/).

• Protect 9 Installation Guide
• Protect 9 Upgrade Guide
• How to Activate Shavlik Protect
• How to Clean up Broken Installs with the Microsoft Fix it Tool

Protect Version: All