| Symptoms |
|---|
After registering with the Protect Cloud, other users are unable to use their individual logins to view Registered Consoles, Agent Keys, and SCUPdates files.
| Cause |
|---|
Accounts in the Protect Cloud are associated to specific emails, and do not share between multiple email addresses.
| Solution |
|---|
Because Protect Cloud accounts are associated to specific emails, for multiple users to access the same Protect Cloud account information, the account needs to utilize a shared email address.
What if I already registered a personal account, and don't want to share the personal account?
You can re-register your Protect Console to a shared email account.
Note:If the Protect Console has not been previously registered to a cloud account, follow these same steps to associate a console to a shared account.
- Create a new login on the Protect Cloud Site
- At the Sign In screen, click Register Now
- Fill out the Account Registration fields, using the new shared email address, then click Create Account.
- Once the new shared account is created, log in using its credentials. Because it is a new account, and has no Consoles associated with it yet, it will show No data available in table.
- Next Register the Protect Console with the new account.
- In Protect go to Tools> Operations.
- In the Operations menu, click Protect Cloud Sync, then click New...
- Enter the new credentials for the shared account and choose Save.
- In the Protect Cloud Sync Options, choose the Cloud Shared Account Credentials.
- Click Register this console (it should refresh the words 'This console is registered', though it may not visually change)
- Click Force full update now
- Verify the Console Registered and performed a Sync successfully.
- Click View > Event History.
- Check the Protect Cloud Sync events for 2 events:
- Name: Register
- Name: Full Policy sync to the Protect Cloud
- If both events were successsful, the shared account should update within 24 hours to show the console that was just registered to the shared account.
Note: It is recommended to log out then log into the shared acount to view if the console has appeared in the new account.
| Affected Product(s) |
|---|
Shavlik Protect 9.x