| Symptoms |
|---|
Error Message while attempting a asset scan
[Machine Name] Cannot connect to WMI Service. It might be stopped or firewalled "Cannot connect to WMI Service.
| Cause |
|---|
Windows Management Instrumentation (WMI) service is Disabled/Off.
The neccessary ports for an Asset scan are not accessible from the Protect Console to the Target Workstation.
The Protect Console cannot perform proper DNS resolution to the target workstation.
The DNS server contains multiple reverse lookup entries for the same IP Address
| Resolution |
|---|
WMI Services must be started for hardware asset scanning
Make sure IP Addresses are unique for target workstations in both the forward and reverse DNS Domain lookup
When performing an asset scan, Windows Management Instrumentation (WMI) service must be enabled on the target machine and the protocol allowed to the machine (TCP port 135).
In addition to the WMI port, other ports are necessary for an Asset scan to work properly. Refer to the following document, Port Requirement for Shavlik Protect: http://community.shavlik.com/docs/DOC-2161
| Affected Product(s) |
|---|
Protect Version: All