We are currently beginning deployment of Shavlik 9.1. I attempted to scan our VMware templates (ESXi 5.5) and was receiving the following error "Error 800 - Unable to retrieve OS info for image (24309)". Upon further research I found this DOC (Troubleshooting Shavlik Protect Patch Scan Error Messages) that stated "SysPrep: Enter System Out-of-Box Experience (OOBE) with Generalize checked. Generalize is not a supported switch and will cause scan failures to offline VM and Templates.". Does that mean generalized images are not supported? Wouldn't the vast majority of templates be generalized?
Thanks,
Chris