Symptoms

A crash occurs when activating a license in Ivanti Patch for Windows Servers prompting the error - An unexpected error has occurred, Patch for Windows Servers and Patch for SCCM Activation must close to recover.

The following error is found in the ST.Activation.managed.user.log:

System.DllNotFoundException: Unable to load DLL 'STLib.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)

Cause

The required version of Microsoft C++ is missing, corrupt, or did not install correctly.

Resolution

Download and install and/or repair the required version of Microsoft C++ from here.

Affected Product(s)

Ivanti Patch for Windows Server 9.3+

Ivanti Patch for SCCM 2.3+

Patch scans work properly
Refresh virtual infrastructure work properly

But when I deploy patches to VM's with the  "Virtual Machine Standard" deployment template I see " pre-deploy snapshot failed"

Purpose

This article provides steps to completely remove all components of the Protect/Patch for Windows Servers (PWS) agent from a client system and then perform a clean re-installation of the agent.

Resolution

To uninstall and then reinstall the agent:

1. Uninstall the Shavlik Protect/Ivanti PWS Agent and its components from Add/Remove Programs or Programs & Features in the Windows Control Panel.
2. Delete the ProgramData/App Data folders:
   • Vista & Newer –C:\ProgramData\LANDesk\Shavlik Technologies
   • XP/2003 –C:\Documents & Settings\All Users\Application Data\LANDesk\Shavlik Technologies
3. Delete the C:\Program Files\LANDesk\Shavlik Protect Agentfolder

4. Delete the relevant certificates.
   
   To delete certificates:
   1. ClickStart>Run, type mmc, and clickOK. The MMC Snap In window opens.
   2. ClickFile>Add/Remove Snap-In.
   3. Under Available Snap Ins, selectCertificates.
   4. ClickAdd.
   5. Select theComputer Accountoption and clickNext.
   6. Ensure that theLocal Computeroption is selected and then clickFinish.
   7. Close the Add or Remove Snap Ins window.   
      You should now see Certificates listed under Console Root.
   8. Expand Certificates.
   9. Delete these certificates that are listed as being issued by ST Root Authority:
      • Personal\Certificates
      • Trusted Root Certification Authorities\Certificates
      • Intermediate Certification Authorities\Certificates
   10. Close the window.
5. Verify that the agent machine keys are removed.

Windows 2008, 2008 R2, Vista, and 7 –C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys
Windows 2003, 2003 R2, and XP –C:\Documents & Settings\All Users\Application Data\ Microsoft\Crypto\RSA\MachineKeys

6. Open regedit and navigate to HKEY_CLASSES_ROOT\Installer\UpgradeCodes\

        Delete or rename the key that contains any of the GUIDS below:

        Make sure to use the corresponding GUID for the version of Protect you are attempting to uninstall.

• Protect 7.0.832.0: {C6D1AE7C-DE93-4E93-A916-C4144525C82C}
• Protect 7.0.841.0: {C6D1AE7C-DE93-4E93-A916-C4144525C82C}
• Protect 7.1.410.0: {90047C28-0B1B-4B30-8177-50729907EBF2}
• Protect 7.2.155.0: {9B7F1E45-4C47-4E25-9EAB-098923E4171C}
• Protect 7.5.2716.0: {CEA2D643-08C0-422E-9B27-B58ED9D38D07}
• Protect 7.6.1482.0: {661A3308-5BE2-4E0F-A752-BDDB247DD2DB}
• Protect 7.8.1340.0: {0A4D8D5E-7177-4A45-8A7F-0A5757403F97}
• Protect 7.8.1388.0: {0A4D8D5E-7177-4A45-8A7F-0A5757403F97}
• Protect 7.8.1392.0: {0A4D8D5E-7177-4A45-8A7F-0A5757403F97}
• Protect 8.0.3756.0: {F77AFB04-D13F-48DA-BB99-A5B31B6AAE0B}
• Protect 8.0.3965.1: {5A696B05-9F06-4B3D-83A0-69E848EFAC4A}
• Protect 9.0.1106:    {FD2F9A12-2845-7E54-5BD6-99619B461852}
• Protect 9.0.1182:    {FD2F9A12-2845-7E54-5BD6-99619B461852}
• Protect 9.1.4334:    {FD2F9A12-2845-7E54-5BD6-99619B461852}
• Protect 9.1.4472:    {FD2F9A12-2845-7E54-5BD6-99619B461852}
• Patch for Windows Servers 9.3.4379 {FD2F9A1228457E545BD699619B461852}
• Patch for Windows Servers 9.3.4440 {FD2F9A1228457E545BD699619B461852}

7. Delete the following registry key, if it exists: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\LANDESK\Shavlik Protect\Agent
8. Reboot the machine.
9. (Optional) Install the agent either from the Protect console or using the manual installer package.

Affected Product(s)

Shavlik Protect 9.x

Ivanti Patch for Windows Server 9.3+

Hello,

Have been using deployment reboot when user logoff.  Users do get pop-up on all windows platform, except windows 10.  Any suggestion.

Thanks,

Purpose

This document will show you how to run/schedule the "Console Clean Up" ITScript to clean up your Patch Repository

The Patch Repository location is the path listed under "Patch download directory" in the Downloads tab under Tools > Operations (Tools > Options in 9.3)

The default location is C:\ProgramData\LANDesk\Shavlik Protect\Console\Patches

Symptoms

Your patch repository is taking up too much storage space storing old patches you no longer need

Steps

Go to Manage > ITScripts, and when it is done updating, close the pop-up if it did not close automatically

Under the "Maintenance" category, highlight "Console Clean Up" and click "Approve"

Then go to Tools > "Run console ITScripts"

The values listed are in Days (the default value for both is 180 days) - if you want to modify a value, double-click on the parameter you want to change (patchAge/deploymentAge) and enter the desired value

*NOTE - The patchAge value references how long ago the local patch file was downloaded/created (Date created), not the date the patch was originally published by the vendor (Date modified), so you may still see files with old dates under "Date modified" after running the script

When finished, press "Continue" to proceed to the scheduling options

Click "Run" to run immediately, or select the scheduling options you want and click "Schedule" (the "Run" button changes to "Schedule" when you select scheduling options)

Affected Product(s)

Shavlik Protect: All Versions

Hello.  I used the custom patch editor to add a jabbersetup.msi file that I want to distribute and install on our workstations.   I put /quiet in as the install file command line switches.   I scan for the software and then attempt to deploy to the missing workstations.  I see the software pushed to the workstation but it stays in the Executing status.     I see in the log on the workstation that it attempted to run jabbersetup.msi /quiet but nothing happens.  Do I need to deploy this a different way?

Hello,

I’m trying to move my Ivanti console from one server (W2K8R2 STD) to another server (W2K16STD) but I always get the same error : Object reference not set to an instance of an object

Steps I did :

• Attached/detached my DB from SQL2005 to SQL2016 - SP1 – CU5 (13.0.4451.0)
• Changed the DB location with “Database setup tool” to this new SQL server

on the old server : (UserID with Admin rights on the server)

• Upgrade my Shavlik console from 9.1.xxx to IvantiPatchForServers_9.3.4510
• Backup Core settings
• Backup User settings

on the new server : (The same userid)

• Installed IvantiPatchForServers_9.3.4510
• The installation also installed SQL Express
• Created a local DB for the new installation of Ivanti Console
• Copied the Backup files from the old server to the new server
• Tried to Restore the Core settings but it always fails with the same error

This is the output of the logfiles located at C:\ProgramData\LANDESK\Shavlik Protect\Logs

1. ST.Backup.Protect.UI.managed.[username]@[domain].log

2017-12-15T10:20:09.8032504Z
0001 I Program.cs:49|'D:\Program Files\LANDESK\Shavlik
Protect\ST.Backup.Protect.UI.exe' is starting, version: 9.3.4510.0, full name:
ST.Backup.Protect.UI, Version=9.3.0.0, Culture=neutral,
PublicKeyToken=19306d7375e33918.

2017-12-15T10:20:35.7350073Z
0001 I Database.cs:70|Starting restore of the database.

2017-12-15T10:20:35.8600074Z
0006 I Credentials.cs:167|Starting deletion of invalid credentials.

2017-12-15T10:20:35.8912586Z
0005 I Credentials.cs:184|Finished deletion of invalid credentials.

2017-12-15T10:20:35.9068835Z
0005 I Credentials.cs:258|Starting restore of user credentials.

2017-12-15T10:20:35.9225083Z
0005 I Credentials.cs:274|Finished restore of '0' user credentials.

2017-12-15T10:20:36.0318846Z
0001 E MainForm.cs:414|System.NullReferenceException: Object reference not set
to an instance of an object.

   at
ST.Core.Net.ProxyCredentials.InitGlobalProxy(ProxyCredentials proxyCredentials)

   at
ST.BusinessObjects.FileDownload.ProxyConfiguration.<SafeConfigureAsync>d__2.MoveNext()

--- End of
stack trace from previous location where exception was thrown ---

   at
System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

   at
System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task
task)

   at
ST.Backup.Protect.RestoreWorkflow.<RunInternalAsync>d__2.MoveNext()

--- End of
stack trace from previous location where exception was thrown ---

   at
System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task
task)

   at
ST.Backup.Protect.NTService.<RunWithStoppedAsync>d__4`1.MoveNext()

--- End of
stack trace from previous location where exception was thrown ---

   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

   at
System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task
task)

   at
ST.Backup.Protect.UI.MainForm.<RestoreAsync>d__24.MoveNext()

--- End of
stack trace from previous location where exception was thrown ---

   at
System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task
task)

   at
ST.Backup.Protect.UI.MainForm.<RunRestoreInternalAsync>d__26.MoveNext()

1. ST.DatabaseConfiguration.log

2017-12-15T10:19:32.0039302Z
0001 I Program.cs:212|'D:\Program Files\LANDESK\Shavlik
Protect\ST.DatabaseConfiguration.exe' is starting, version: 9.3.4510.0, full
name: ST.DatabaseConfiguration, Version=9.3.0.0, Culture=neutral,
PublicKeyToken=19306d7375e33918.

2017-12-15T10:19:32.0195551Z
0001 I Program.cs:238|Database installation wizard started.

2017-12-15T10:19:32.5664347Z
0001 S Program.cs:147|InstallInteractive|Entering.

2017-12-15T10:19:39.3477731Z
0001 S
InstallWizard.OnTransitionAwayHandlers.cs:16|PrepareConfigureSqlState|Entering.

2017-12-15T10:19:39.3946194Z
0001 S
InstallWizard.OnTransitionAwayHandlers.cs:16|PrepareConfigureSqlState|Leaving.

2017-12-15T10:19:44.6603745Z
0001 S InstallWizard.TransitionGuardHandlers.cs:43|GetDatabaseConnectionState|Entering.

2017-12-15T10:19:44.8634994Z
0001 S ConnectionValidator.cs:268|QueryConnectionState|Entering.

2017-12-15T10:19:44.8791260Z
0001 S ConnectionValidator.cs:268|QueryConnectionState|Leaving.

2017-12-15T10:19:44.8791260Z
0001 S SqlPrincipalManager.cs:420|QueryNameBySid|Entering.

2017-12-15T10:19:44.8791260Z
0001 S SqlPrincipalManager.cs:420|QueryNameBySid|Leaving.

2017-12-15T10:19:44.8947507Z
0001 S PermissionManager.cs:165|HasPermission|Entering.

2017-12-15T10:19:44.9416268Z
0001 S PermissionManager.cs:165|HasPermission|Leaving.

2017-12-15T10:19:44.9416268Z
0001 S PermissionManager.cs:165|HasPermission|Entering.

2017-12-15T10:19:44.9416268Z
0001 S PermissionManager.cs:165|HasPermission|Leaving.

2017-12-15T10:19:44.9416268Z
0001 S PermissionManager.cs:165|HasPermission|Entering.

2017-12-15T10:19:44.9416268Z
0001 S PermissionManager.cs:165|HasPermission|Leaving.

2017-12-15T10:19:44.9416268Z
0001 S PermissionManager.cs:165|HasPermission|Entering.

2017-12-15T10:19:44.9416268Z
0001 S PermissionManager.cs:165|HasPermission|Leaving.

2017-12-15T10:19:44.9572508Z
0001 S PermissionManager.cs:165|HasPermission|Entering.

2017-12-15T10:19:44.9572508Z
0001 S PermissionManager.cs:165|HasPermission|Leaving.

2017-12-15T10:19:44.9572508Z
0001 S RoleManager.cs:32|IsInRole|Entering.

2017-12-15T10:19:44.9572508Z
0001 S RoleManager.cs:270|IsInRole|Entering.

2017-12-15T10:19:44.9572508Z
0001 S RoleManager.cs:270|IsInRole|Leaving.

2017-12-15T10:19:44.9572508Z
0001 S RoleManager.cs:32|IsInRole|Leaving.

2017-12-15T10:19:44.9728759Z
0001 S
InstallWizard.TransitionGuardHandlers.cs:43|GetDatabaseConnectionState|Leaving.

2017-12-15T10:19:44.9728759Z
0001 S SqlPrincipalManager.cs:420|QueryNameBySid|Entering.

2017-12-15T10:19:44.9728759Z
0001 S SqlPrincipalManager.cs:420|QueryNameBySid|Leaving.

2017-12-15T10:19:45.0510019Z
0004 S DatabaseInstallerController.cs:237|ExecuteInstallAsync|Entering.

2017-12-15T10:19:45.0822517Z
0004 S DatabaseInstaller.cs:158|InstallAsync|Entering.

2017-12-15T10:19:45.0822517Z
0004 S DatabaseInstaller.cs:298|GetIntelligentTimeoutAsync|Entering.

2017-12-15T10:19:45.0822517Z
0004 S DatabaseInstaller.cs:298|GetIntelligentTimeoutAsync|Leaving.

2017-12-15T10:19:45.1291272Z
0005 I DatabaseInstaller.cs:365|Commit started.

2017-12-15T10:19:45.1447528Z
0004 I DatabaseInstaller.cs:412|(1000201) Linking console

2017-12-15T10:19:45.1603771Z
0005 I DatabaseInstaller.cs:377|Console linked to existing database.

2017-12-15T10:19:45.1603771Z
0005 I DatabaseInstaller.cs:1096|Completed install transaction scope.

2017-12-15T10:19:45.1603771Z
0005 S DatabaseInstaller.cs:937|SetupRoleUsersAsync|Entering.

2017-12-15T10:19:45.1603771Z
0005 I DatabaseInstaller.cs:441|Changed database context to 'Protect'.

2017-12-15T10:19:45.1760023Z
0005 S SqlPrincipalManager.cs:212|GetCreateServiceAccountLogin|Entering.

2017-12-15T10:19:45.1760023Z
0005 S SqlPrincipalManager.cs:326|GetCreateAccountLogin|Entering.

2017-12-15T10:19:45.1760023Z
0005 S SqlPrincipalManager.cs:326|GetCreateAccountLogin|Leaving.

2017-12-15T10:19:45.1760023Z
0005 S SqlPrincipalManager.cs:212|GetCreateServiceAccountLogin|Leaving.

2017-12-15T10:19:45.1916275Z
0005 S RoleManager.cs:309|IsInRoleAsync|Entering.

2017-12-15T10:19:45.1916275Z
0004 S RoleManager.cs:309|IsInRoleAsync|Leaving.

2017-12-15T10:19:45.1916275Z
0004 S DatabaseInstaller.cs:937|SetupRoleUsersAsync|Leaving.

2017-12-15T10:19:45.1916275Z
0004 S RoleManager.cs:211|CleanupDbExecutorRoleAsync|Entering.

2017-12-15T10:19:45.1916275Z
0004 I RoleManager.cs:219|Removing db_executor role.

2017-12-15T10:19:45.3166285Z
0005 S RoleManager.cs:211|CleanupDbExecutorRoleAsync|Leaving.

2017-12-15T10:19:45.3166285Z
0005 S DatabaseInstaller.cs:158|InstallAsync|Leaving.

2017-12-15T10:19:45.3166285Z
0005 S DatabaseInstallerController.cs:237|ExecuteInstallAsync|Leaving.

2017-12-15T10:19:48.5298254Z
0001 S Program.cs:147|InstallInteractive|Leaving.

2017-12-15T10:19:48.5298254Z
0001 I Program.cs:277|Database installation complete.

1. ST.Protect.managed.[Username]@[domain].log

2017-12-15T10:19:51.7651871Z
0001 C Launcher.cs:87|System.InvalidOperationException: Crash from UI thread
---> System.InvalidOperationException: Crash from UI thread --->
System.NullReferenceException: Object reference not set to an instance of an object.

   at
ST.Core.Net.ProxyCredentials.InitGlobalProxy(ProxyCredentials proxyCredentials)

   at
ST.BusinessObjects.FileDownload.ProxyConfiguration.<ConfigureAsync>d__1.MoveNext()

--- End of
stack trace from previous location where exception was thrown ---

   at
System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

   at
System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task
task)

   at
ST.Protect.Forms.ConsoleStateExaminer.<RunChecksThatCauseApplicationExitAsync>d__13.MoveNext()

--- End of
stack trace from previous location where exception was thrown ---

   at
System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

   at
System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task
task)

   at
ST.Protect.Forms.ConsoleStateExaminer.<IsStateValidAsync>d__0.MoveNext()

--- End of
stack trace from previous location where exception was thrown ---

   at
System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task
task)

   at
ST.Protect.Forms.Main.Splash.<OnShownAsync>d__6.MoveNext()

--- End of
stack trace from previous location where exception was thrown ---

   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

   at
System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task
task)

   at
ST.Protect.Forms.Main.Splash.<TaskFormShown>d__9.MoveNext()

--- End of
stack trace from previous location where exception was thrown ---

   at
System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

   --- End of inner exception stack trace ---

   at
ST.Protect.Launcher.TerminateFromThreadException(Exception exception)

   at ST.Protect.Launcher.ApplicationThreadException(Object
sender, ThreadExceptionEventArgs e)

   at
System.Windows.Forms.Application.ThreadContext.OnThreadException(Exception t)

   at
System.Windows.Forms.Control.InvokeMarshaledCallbacks()

   at
System.Windows.Forms.Control.WndProc(Message& m)

   at
System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr
wparam, IntPtr lparam)

   --- End of inner exception stack trace ---

   at
ST.Protect.Launcher.TerminateFromThreadException(Exception exception)

   at ST.Protect.Launcher.ApplicationThreadException(Object
sender, ThreadExceptionEventArgs e)

   at
System.Windows.Forms.Application.ThreadContext.OnThreadException(Exception t)

   at
System.Windows.Forms.Control.WndProcException(Exception e)

   at System.Windows.Forms.NativeWindow.Callback(IntPtr
hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

   at
System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)

   at
System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr
dwComponentID, Int32 reason, Int32 pvLoopData)

   at
System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32
reason, ApplicationContext context)

   at
System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason,
ApplicationContext context)

   at
System.Windows.Forms.Form.ShowDialog(IWin32Window owner)

   at ST.Protect.Launcher.ExecuteMain()

   at ST.Protect.Launcher.ExecuteInMutex(Action
action, String mutexName)

   at ST.Protect.Launcher.Main(String[] args)

2017-12-15T10:19:51.7808124Z
0001 W Licensing.cs:400|No capability for 17170444

2017-12-15T10:19:51.7808124Z
0001 W Licensing.cs:400|No capability for 17170444

1. ST.ServiceHost.managed.log

2017-12-15T10:19:47.8110702Z
2414 I Host.cs:89|Service 'Host' is stopping.

2017-12-15T10:19:47.8423209Z
0006 I ComponentManager.cs:367|Component 'ResultsReceiver' shutdown.

2017-12-15T10:19:47.8423209Z
0006 I ComponentManager.cs:367|Component 'Messaging' shutdown.

2017-12-15T10:19:47.8891952Z
2415 I ComponentManager.cs:367|Component 'Scheduler' shutdown.

2017-12-15T10:19:48.1391970Z
0001 I Program.cs:41|'D:\Program Files\LANDESK\Shavlik
Protect\ST.ServiceHost.exe' is starting, version: 9.3.2666.0, full name:
ST.ServiceHost, Version=9.3.0.0, Culture=neutral,
PublicKeyToken=19306d7375e33918.

2017-12-15T10:19:48.1860722Z
0004 I Host.cs:75|Service 'Host' is starting.

2017-12-15T10:19:48.2329482Z
0004 I ComponentManager.cs:321|Component 'Administration' loaded.

2017-12-15T10:19:48.2329482Z
0005 I ComponentManager.cs:321|Component 'AgentDeployment' loaded.

2017-12-15T10:19:48.2641984Z
0004 I ComponentManager.cs:321|Component 'AgentSupport' loaded.

2017-12-15T10:19:48.2641984Z
0005 I ComponentManager.cs:321|Component 'CloudSynchronization' loaded.

2017-12-15T10:19:48.2641984Z
0004 I ComponentManager.cs:321|Component 'Credentials' loaded.

2017-12-15T10:19:48.2798221Z
0005 I ComponentManager.cs:321|Component 'EngineOrchestrator' loaded.

2017-12-15T10:19:48.2798221Z
0005 I ComponentManager.cs:321|Component 'PowerShellEngine' loaded.

2017-12-15T10:19:48.2954485Z
0004 I ComponentManager.cs:321|Component 'Exporter' loaded.

2017-12-15T10:19:48.3110723Z
0004 I ComponentManager.cs:321|Component 'Messaging' loaded.

2017-12-15T10:19:48.3110723Z
0005 I ComponentManager.cs:321|Component 'ResultQueueMonitor' loaded.

2017-12-15T10:19:48.3110723Z
0004 I ComponentManager.cs:321|Component 'ResultsReceiver' loaded.

2017-12-15T10:19:48.3266980Z
0005 I ComponentManager.cs:321|Component 'STS' loaded.

2017-12-15T10:19:48.3266980Z
0005 I ComponentManager.cs:321|Component 'Synchronization' loaded.

2017-12-15T10:19:48.3266980Z
0005 I ComponentManager.cs:321|Component 'Tracker' loaded.

2017-12-15T10:19:48.3266980Z
0005 I ComponentManager.cs:321|Component 'VirtualDeployment' loaded.

2017-12-15T10:19:48.3266980Z
0004 I ComponentManager.cs:321|Component 'Scheduler' loaded.

2017-12-15T10:19:48.5767001Z
0006 I ComponentManager.cs:437|Component 'Scheduler' started.

2017-12-15T10:19:48.5767001Z
0005 I ComponentManager.cs:437|Component 'Messaging' started.

2017-12-15T10:19:48.6704528Z
0007 I ComponentManager.cs:437|Component 'ResultsReceiver' started.

2017-12-15T10:19:48.8735770Z
0005 E ComponentManager.cs:396|Component 'Administration' failed to start.:
System.NullReferenceException: Object reference not set to an instance of an
object.

   at
ST.Core.Net.ProxyCredentials.InitGlobalProxy(ProxyCredentials proxyCredentials)

   at
ST.BusinessObjects.FileDownload.ProxyConfiguration.<SafeConfigureAsync>d__2.MoveNext()

--- End of
stack trace from previous location where exception was thrown ---

   at
System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

   at
System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task
task)

   at ST.Services.Administration.AdministrationServiceComponent.<StartAsync>d__3.MoveNext()

--- End of
stack trace from previous location where exception was thrown ---

   at
System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task
task)

   at
ST.Host.ComponentManager.<StartComponentAsync>d__21.MoveNext()

2017-12-15T10:20:35.3756307Z
0010 I Host.cs:89|Service 'Host' is stopping.

2017-12-15T10:20:35.3912549Z
0007 I ComponentManager.cs:367|Component 'ResultsReceiver' shutdown.

2017-12-15T10:20:35.3912549Z
0007 I ComponentManager.cs:367|Component 'Messaging' shutdown.

2017-12-15T10:20:35.4068806Z
0011 I ComponentManager.cs:367|Component 'Scheduler' shutdown.

2017-12-15T10:20:36.0006346Z
0001 I Program.cs:41|'D:\Program Files\LANDESK\Shavlik
Protect\ST.ServiceHost.exe' is starting, version: 9.3.2666.0, full name:
ST.ServiceHost, Version=9.3.0.0, Culture=neutral,
PublicKeyToken=19306d7375e33918.

2017-12-15T10:20:36.0318846Z
0004 I Host.cs:75|Service 'Host' is starting.

2017-12-15T10:20:36.0475096Z
0004 I ComponentManager.cs:321|Component 'Administration' loaded.

2017-12-15T10:20:36.0475096Z
0005 I ComponentManager.cs:321|Component 'AgentDeployment' loaded.

2017-12-15T10:20:36.0475096Z
0004 I ComponentManager.cs:321|Component 'AgentSupport' loaded.

2017-12-15T10:20:36.0475096Z
0004 I ComponentManager.cs:321|Component 'Credentials' loaded.

2017-12-15T10:20:36.0475096Z
0005 I ComponentManager.cs:321|Component 'CloudSynchronization' loaded.

2017-12-15T10:20:36.0475096Z
0005 I ComponentManager.cs:321|Component 'Messaging' loaded.

2017-12-15T10:20:36.0475096Z
0004 I ComponentManager.cs:321|Component 'EngineOrchestrator' loaded.

2017-12-15T10:20:36.0475096Z
0005 I ComponentManager.cs:321|Component 'PowerShellEngine' loaded.

2017-12-15T10:20:36.0475096Z
0004 I ComponentManager.cs:321|Component 'Exporter' loaded.

2017-12-15T10:20:36.0631349Z
0005 I ComponentManager.cs:321|Component 'ResultQueueMonitor' loaded.

2017-12-15T10:20:36.0631349Z
0004 I ComponentManager.cs:321|Component 'ResultsReceiver' loaded.

2017-12-15T10:20:36.0631349Z
0005 I ComponentManager.cs:321|Component 'STS' loaded.

2017-12-15T10:20:36.0631349Z
0005 I ComponentManager.cs:321|Component 'Synchronization' loaded.

2017-12-15T10:20:36.0631349Z
0005 I ComponentManager.cs:321|Component 'Tracker' loaded.

2017-12-15T10:20:36.0631349Z
0005 I ComponentManager.cs:321|Component 'VirtualDeployment' loaded.

2017-12-15T10:20:36.0631349Z
0004 I ComponentManager.cs:321|Component 'Scheduler' loaded.

2017-12-15T10:20:36.1725103Z
0006 I ComponentManager.cs:437|Component 'Scheduler' started.

2017-12-15T10:20:36.1881361Z
0006 I ComponentManager.cs:437|Component 'Messaging' started.

2017-12-15T10:20:36.2193855Z
0006 I ComponentManager.cs:437|Component 'ResultsReceiver' started.

2017-12-15T10:20:36.3131354Z
0005 E ComponentManager.cs:396|Component 'Administration' failed to start.:
System.NullReferenceException: Object reference not set to an instance of an
object.

   at
ST.Core.Net.ProxyCredentials.InitGlobalProxy(ProxyCredentials proxyCredentials)

   at
ST.BusinessObjects.FileDownload.ProxyConfiguration.<SafeConfigureAsync>d__2.MoveNext()

--- End of
stack trace from previous location where exception was thrown ---

   at
System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

   at
System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task
task)

   at
ST.Services.Administration.AdministrationServiceComponent.<StartAsync>d__3.MoveNext()

--- End of
stack trace from previous location where exception was thrown ---

   at
System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

   at
System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task
task)

   at
ST.Host.ComponentManager.<StartComponentAsync>d__21.MoveNext()

This post is related to Shavlik Patch for Windows / Shavlk Protect, version 9.4.

When viewing a machine by using View - Machines, we've noticed that a few things happen:

1) A machine will only show up in it's appropriate machine group if it has been scanned since it was added to that machine group.

2) A machine that sits in multiple machine groups will only appear in the list once, and will only indicate it is part of the most recent machine group that was scanned.

Combined, this means I have no reliable way to determine what machine groups (plural) a machine belongs to. I have to review each machine group. I said to my coworker I must be missing something, this can't possibly by the primary search mechanism as this by itself is unreliable and provides no way of determining what groups a machine is in. Having to scan a machine in order for it to be shown in the results is also very odd. If I'm using this tool as my patch/inventory management tool I need to know where my machines are sitting in real-time, regardless of scans run.

So... before I go any further, do I have this right and if so, is everyone just 'dealing' with this?

Or...

Do I have this wrong and there are in fact other ways of searching your machines for machine group information?

Hello --

I am encountering the 501 error code when trying to do a scan on a Windows 10 system. The system in question has been updated

to the Windows 10 version 1709 release. I have confirmed the Windows Defender firewall is allowing port inbound connections through

the 5120 port, and the Remote Registry Service is running and on Automatic.

Additionally, I have gone into the Registry itself, and modified the Disabled setting for the RegistryIdle to 1. None of the steps that I have

taken have solved the problem. What other measures do I need to take?

Thanks.

Hi all,

So the task is this : i need to export all patches installed by Shavlik on server X in a specific time frame (for ex : 1July - 1Dec) . Sounds easy but i can.t have the report that i want . Tried all custom reports /Condensed Patch Listing / advanced filters....but i don.t get the result i need.

Of course i could use things like :

wmic qfe list full /format:htable > hotfixes.htm  or get-hotfix  - but this doesn.t report updates for office/exchange etc and i deployed with Shavlik a lot of updates for different applications.

Or i could just go to Control Pannel and manually get the installed updates but there are not present updates for Vmtools/Firefox / etc that i normally did with shavlik.

So my only hope is that Shavlik can acutally do a report like this, it sounds super easy should definitelly be available.

Thus, can it be done ?

Anothing thing : i could just view in the Results tab in shavlik and manually check previous deployments...but the problem is that i can only see them from the last  month. Any way to see the previous deployments from the last 6 months ?

Super urgent help needed here, i.m in the middle of an audit and need this to be done.

Thanks in advance.

Alex.

When I first launch Shavlik Protect 9.3 i get a pop up window in the lower right corner of my monitor saying a particular server was not found.  The server it mentions did exist at one time but the server name was changed.  For some reason the Shavlik app still thinks the server's old name exists somewhere.  Is there anyway to stop this?

Thanks

E

I created a Patch Scan Template to scan for a Baseline that includes a single patch in a Patch Group.   The results of the scan however show all missing patches.         I want to find a way to scan all workstations for this missing patch and then deploy only that patch to all workstations missing it.   How do I easily do this?

Purpose

The purpose of this document is to show how to use the Machine Group search feature to find which machine groups a machine is associated with.

Description

• To search through machine groups for a specific machine, start by right-clicking any machine group name in the left navigation pane. Click on 'Search Machine Groups'.

• In the Search Machine Groups window, you can type in the machine name that you're looking for. The search will automatically display the results of the search.

• You can highlight one or more line items to enable additional options such as, removing the machine from the group, including or excluding them from the group, or edit the source machine group.

Additional Information

How To: Organize Machine Groups and Templates into Folders and Sub-Folders in IPWS 9.3

Affected Product(s)

Patch for Windows Servers 9.3

Every time I go into Tools... Options... and select Distribution Servers, the Ivanti Console crashes with the attached error message.  Has anyone run into this problem before.

Hi,

I've been trying to write a custom report in the SQL Server back-end (starting from your Patch Status Detail example).  I've added a few new fields from reference tables but I am having a lot of trouble getting Reporting.Cve to join properly with Reporting.PatchAppliesTo.  It seems to be producing some quasi-Cartesian product and pulling in CVE's that do not have anything to do with Windows O/S products.  Do you already have a variation of the Patch Status Detail Report that includes the CVE?

Thanks in advance ...

Hi, could anyone recommend a way to patch multiple servers that hold one application in the correct order?

Ideally what I'd like to do:

1 - stop application services across multiple servers

2 - patch application & database servers

3 - reboot database server first & ensure its back on line (pre 4)

4 - reboot application servers.

Any ideas would be greatly welcome.  I believe I can achieve step 1 with the use of a Powershell script (though I can currently only get it to work if each server is running its own individual script) but I can't see a way to reboot/patch the servers in a particular order.

Thanks,

Lynette.

Hi,

I currently have servers manually added into multiple machine groups for scanning & patching purposes.  I'd like ensure that all servers on the domain/network are included in these - or identify any that are missing.  Does anyone have any recommendations/experience of using a domain name/IP address based scan to do this?

Thanks in advance.

Lynette.

Hi,

Is there any way to produce a calendar of what is getting patched & when out of Protect?  Ideally something that can also be scheduled to produce this every month.

Ideally if it could also contain the asset names it would be great.

Thanks for any advise.@

Hello,

I implement rings for patching and has to disable automatic updates and create a scheduled automatic download task in the Options to update the definitions and download the patchs using the Predictive patch downloads feature. I would like to run the Scheduled automatic downloads task more than one (i.e. first and thirt monday of the month) but I could only create one schedule for the task, If I click on the add button to create a schedule it replace the schedule of the active task. For now I have to use the Microsoft scheduler and create multiple trigger of the tasks. I was wondering if there is Qan easier solution to do it.

Secondly I would like to exclude some Services Packs in the scan. I can see the Service Pack 1709 for Windows 10 missing but I don't want to install it now, is there any way to exclude it from the scan like a patch ?

Thanks in advance for any help

Best regards

Gabriel

Not able to download "install_flash_player_2800126_ax.exe ". Could someone has the distribution url?