Symptoms

• Scan results fail to import.
• The operations monitor stops at step '5. Wait for results'.
• You see the error "warning: scan still running - incomplete results"
• Logs from C:\ProgramData\LANDESK\Shavlik Protect\Logs contains an error such as:

DB connection issue error " E APAlertEventProducer.Create|Unable to connect to SQL Server 'xxx'. SqlError message: 'Login failed for user 'NT AUTHORITY\ANONYMOUS LOGON'.

Resolution

Here are some things to check and/or try for this issue:

1) Check for previously imported results that are stuck in the arrivals directory. These temporary files can be deleted. They can be found here:

-On Vista/2008/7: C:\ProgramData\LANDesk\Shavlik Protect\Console\Arrivals

-On XP/2003: C:\Documents and Settings\All Users\Application Data\LANDesk\Shavlik Protect\Console\Arrivals

2) If you're using an Express version of SQL, make sure that the database isn't full - 10GB is the limit for SQL Express 2008R2 & newer. 4GB is the limit for older versions of SQL Express. You can use the database maintenance function in Protect to help clear up space - it can be found under Tools > Options > Database Maintenance within Patch for Windows.

3) In Patch for Windows go to Help > View Help and look up the “SQL Server Post Installation Notes” and follow the directions within.

If you still have an issue, please go through the following steps to obtain trace logs and send them to support:

How To: Gather console, patch deployment and agent logs for Ivanti Patch for Windows

Affected Products

Patch for Windows 9.3+