.MSU files cannot be downloaded from HTTP-configured distribution server and agents cannot patch machines (2021621)

Symptoms

• Agents attempting to patch machines fail.
• The agents are unable to find and download the .MSU patch files from HTTP-configured distribution servers.
• On the UI of the target machine in the Patch tab, you see the error:
  
  Cannot download patch

Cause

This issue caused by the IIS MIME type extension for MSU not being configured correctly.

Resolution

To resolve this issue, configure the MIME Type extension for MSU on the IIS Server.

Note: If you are not using the vCenter vProtect Console patch repository, support for configuration of the the HTTP/HTTPS distribution server is not provided by VMware.

• On Windows 2003 server:
  1. On the core server, launch Internet Information Services Manager.
  2. Navigate to the Default Web Site.
  3. Right-click the Default Web Site and select Properties.
  4. Click the HTTP Headers tab, then click MIME Types.
  5. Click New.
  6. Enter MSU for the file extension, and application/octet-stream for the MIME Type.
  7. Restart IIS by clicking Start> Run and entering iisreset.
     
     
• On Windows 2008 Server:
  1. On the core server, Launch Internet Information Services Manager.
  2. Navigate to the Default Web Site and select it.
  3. Double-click MIME Types in the middle panel.
  4. Click Add.
  5. Enter MSU for the file extension, and application/octet-stream for the MIME Type.
  6. Restart IIS by clicking Start> Run and entering iisreset.

Products

Shavlik NetChk Protect

Shavlik NetChk vProtect

Product Versions

Shavlik NetChk Protect 7.8.1340

Shavlik NetChk Protect 7.8.1388

Shavlik NetChk Protect 7.8.1392

Shavlik NetChk vProtect 7.8.1340

Shavlik NetChk vProtect 7.8.1388

Shavlik NetChk vProtect 7.8.1392