Purpose

To help identify what is blocking the upgrade of Windows 10 when deploying with Shavlik Protect 9.2.x or Ivanti Patch for Windows Servers (PWS) 9.3+

Symptoms

When you attempt to deploy a Windows 10 build upgrade using Protect/PWS, the deployment fails with error 2147483647

Cause

This may indicate something is preventing the installation of the upgrade, such as incompatible software or an application blocking the process from proceeding

Resolution

Method 1

1. Try executing the upgrade manually so that you can receive interactive prompts from the installer to identify what might be causing the issue. The example below shows the installer failing because of certain installed software being out of date, but because our process runs installers silently as the local System account, you would not see what was stopping the installation.

2. In an elevated command prompt, run the command:

fltmc filters

You should see a list like this:

This identifies possible filters that could be blocking the ISO from mounting properly (possibly antivirus, encryption software, etc.), and you will need to temporarily disable anything that is interfering to deploy the upgrade through Protect/PWS

Method 2

1) Load the ISO

2) Open an admin command prompt

3) Navigate to the Drive the ISO created

4) Run the command "SETUP.EXE /Auto Upgrade /NoReboot /DynamicUpdate Disable /Compat ScanOnly"

Doing this will create an output that you can use to determine the cause of the failure without having to actually deploy the product manually.

Additional Information

See this doc for more info about deploying Windows 10 Build Upgrades with Protect/PWS:

Windows 10 Build Upgrade Deployment Support in Protect 9.2+ and Patch for Windows Server 9.3+

Affected Product(s)

Shavlik Protect 9.2.x

Ivanti Patch for Windows Servers 9.3+