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PWS Agent causing laptop to freeze at startup?

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Hi everyone, we have recently implemented PWS 2018 and deployed agents to the end user laptops. A lot of the end users are now complaining that their laptops are freezing before the welcome screen, after the welcome screen and after windows loaded at desktop screen. We have disabled Asset Scan on the agent, and Patch Scan is scheduled to be on Fridays. Because of the freezing, we have to uninstall the agents from the users' laptops. Just wondering if anybody in the community have encountered similar situation. The end user's os are win 10 and win 7.


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