Shavlik Remote Scheduler Service stopped

I upgraded to V 9.2 on Monday. We have a scheduled scan that is supposed to run on Thursday; it did not. (I set the credentials for it yesterday.) Server was rebooted for VMware tools install. The Shavlik Remote Scheduler Service is stopped and cannot be started. Is this normal behavior / am I missing something, or do I need to make a support request?

Also, if I do need to make a support request, I'm not sure how to 'reproduce' the issue since the service is stopped.

Thanks as always for your help.

-Dharmatma